With the 360 View Tracker add-on, track and understand your team’s day-to-day SuiteCRM activities. From logins/logouts to updates, imports/exports and more, get user details and IP addresses to help review, report and manage your CRM team processes.
#4555 - 504 Gateway Time-out
Hi, I am testing your plugin on a dev instance. Setup & initial testing went OK. In fact I liked how it looked on Day 1. However, today after attempting login from several account I get an error: 504 Gateway Time-out
Tried using several user accounts, each results in long wait and 504 error.
Note that I added almost all users (about 9) and many modules. Some of the modules have many fields, projects for example, and a few fields are text area and may have alot of text. Could this be a memory issue? If so How can I fix outside CRM as I can access as admin or log in.
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"Very good add-on and useful to track the productivity of users. Fantastic!" - madhusuthan
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Lion Solution
a year ago
Additional note. Our environment is WHM / CPanel on a VPS server.
a year ago
Hello sir,
Are you getting any error in suitecrm ,php error log ? if yes please share the log
a year ago
Last few lines, of** SuiteCRM.log** after login attempt Tue Nov 8 00:24:04 2022 [30708][1][FATAL] Job e6322986-be7e-5da6-4ee8-6369a18536cf (Run Multiple Fields) failed in CRON run Tue Nov 8 12:09:57 2022 [9557][-none-][FATAL] Mysqli_query failed. Tue Nov 8 12:09:57 2022 [9557][-none-][FATAL] Query Failed: INSERT INTO track_current_user(date_created,user_id,session,IPAddress) VALUES('2022-11-08 12:09:57','1','cc86ae0de79b8552b3c118b4658016ba','107.197.202.190'): MySQL error 1364: Field 'id' doesn't have a default value Tue Nov 8 12:09:59 2022 [9557][-none-][FATAL] Mysqli_query failed. Tue Nov 8 12:09:59 2022 [9557][-none-][FATAL] Query Failed: INSERT INTO track_current_user(date_created,user_id,session,IPAddress) VALUES('2022-11-08 12:09:59','1','cc86ae0de79b8552b3c118b4658016ba','107.197.202.190'): MySQL error 1364: Field 'id' doesn't have a default value
a year ago
Hello sir,
We have fixed this issue and updated the files in addon package. Can you please remove the current addon and re-install latest package
Can you please let us know your current suitecrm version and php version ?
a year ago
I cannot login. How do I remove package using code?? - I can edit php files and DB possibly php version PHP 7.4 (ea-php74) SuiteCRM version: Version 7.10.6 Sugar Version 6.5.25 (Build 344)
a year ago
Just to be clear. Any attempt to login results in 504 Error, therefore I cannot access admin area to remove addon. Is there a way to disable in code? For example remove directories? Currently the CRM instance is _**unusable. **_
a year ago
Dear Customer,
Can you connect us on skype? Our skype id is: aurocrm@hotmail.com
It will be easy for us to check the issue. can you share screenshots on skype?
a year ago
Today after login attempt of the server php.error.log
[08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/utils.php on line 3030 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/utils.php on line 3602 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/utils.php on line 3652 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/utils.php on line 2277 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/utils.php on line 2284 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/Localization/Localization.php on line 506 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/Localization/Localization.php on line 516 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/Localization/Localization.php on line 686 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/Localization/Localization.php on line 686 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/Localization/Localization.php on line 686 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/TimeDate.php on line 1055 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/TimeDate.php on line 2043 [08-Nov-2022 00:24:02 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/c3buildi/dev.MyDomainTest.com/data/SugarBean.php on line 2546 [08-Nov-2022 00:24:02 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/c3buildi/dev.MyDomainTest.com/data/SugarBean.php on line 2560 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/Pear/Crypt_Blowfish/Blowfish.php on line 303 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/modules/Users/User.php on line 1605 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/modules/Users/User.php on line 1606 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/modules/Users/User.php on line 1607 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/modules/Users/User.php on line 1609 [08-Nov-2022 00:24:02 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/modules/Users/User.php on line 1610 [08-Nov-2022 00:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/vendor/ezyang/htmlpurifier/library/HTMLPurifier/Encoder.php on line 162 [08-Nov-2022 00:24:03 UTC] PHP Deprecated: Non-static method SugarOutfitters_API::get_default_payload() should not be called statically in /home/c3buildi/dev.MyDomainTest.com/modules/MTS_FieldHighlight/license/OutfittersLicense.php on line 516 [08-Nov-2022 00:24:03 UTC] PHP Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; VIMultipleFieldsSave has a deprecated constructor in /home/c3buildi/dev.MyDomainTest.com/custom/include/VIMultipleFields/VIMultipleFieldsSave.php on line 19 [08-Nov-2022 00:24:03 UTC] PHP Deprecated: Non-static method SugarOutfitters_API::get_default_payload() should not be called statically in /home/c3buildi/dev.MyDomainTest.com/modules/MTS_FieldHighlight/license/OutfittersLicense.php on line 516 [08-Nov-2022 00:24:03 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/c3buildi/dev.MyDomainTest.com/modules/AOW_WorkFlow/aow_utils.php on line 949 [08-Nov-2022 00:24:03 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/c3buildi/dev.MyDomainTest.com/modules/AOW_WorkFlow/aow_utils.php on line 962 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/utils.php on line 3030 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/utils.php on line 3602 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/utils.php on line 3652 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/utils.php on line 2277 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/utils.php on line 2284 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/Localization/Localization.php on line 506 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/Localization/Localization.php on line 516 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/Localization/Localization.php on line 686 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/Localization/Localization.php on line 686 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/Localization/Localization.php on line 686 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/TimeDate.php on line 1055 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/TimeDate.php on line 2043 [08-Nov-2022 12:24:03 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/c3buildi/dev.MyDomainTest.com/data/SugarBean.php on line 2546 [08-Nov-2022 12:24:03 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/c3buildi/dev.MyDomainTest.com/data/SugarBean.php on line 2560 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/include/Pear/Crypt_Blowfish/Blowfish.php on line 303 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/modules/Users/User.php on line 1605 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/modules/Users/User.php on line 1606 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/modules/Users/User.php on line 1607 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/modules/Users/User.php on line 1609 [08-Nov-2022 12:24:03 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/modules/Users/User.php on line 1610 [08-Nov-2022 12:24:04 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/c3buildi/dev.MyDomainTest.com/vendor/ezyang/htmlpurifier/library/HTMLPurifier/Encoder.php on line 162 [08-Nov-2022 12:24:04 UTC] PHP Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; VIMultipleFieldsSave has a deprecated constructor in /home/c3buildi/dev.MyDomainTest.com/custom/include/VIMultipleFields/VIMultipleFieldsSave.php on line 19 [08-Nov-2022 12:24:04 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/c3buildi/dev.MyDomainTest.com/modules/AOW_WorkFlow/aow_utils.php on line 949 [08-Nov-2022 12:24:04 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/c3buildi/dev.MyDomainTest.com/modules/AOW_WorkFlow/aow_utils.php on line 962
a year ago
Just a heads up to other users. My CRM was 7.10.6. On PHP 7.3 or so. Per the suiteCRM compatibility matrix this was a no go. I’ve since updated but didn’t really test the addon because of the compatibility issues.