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Display Nameron
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Member SinceSeptember 14th, 2017
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Last SeenJuly 22nd, 2024
ron does not have any add-ons for sale.
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Support September 27th, 2023 @ 3:53 pm
Hi Team,
When I accept the meeting or schedule meeting - after finish up the process ( sending / receiving / Accepted ) after that it pop up 3-5 times on each schedule.
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Support September 21st, 2023 @ 3:16 pm
Hi,
we are not using Microsoft Azure - we are entering the credential for Outlook.
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Support September 20th, 2023 @ 3:00 pm
Hi,
The version of the plugin that we are using is 4.0.3
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Support May 17th, 2023 @ 7:29 pm
Hello,
sent an email again pertaining to the issue we are having. after re-installing the plugin and starting from scratch. we now do not see the outlook sync settings at all in the user settings tab. Appreciate any help on the matter or alternatives
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Support May 12th, 2023 @ 10:08 pm
have sent an email to the support email please respond.
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Support April 21st, 2023 @ 10:47 pm
Hello,
Okay, we've tried setting up the auto-archive feature, but when trying to add users the outlook sync is already checked but we get no folder options to select in the synced folders. as well as duplicating the outlook sync folders tab please see the screenshot attached. Appreciate any help on the matter.
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Support April 20th, 2023 @ 10:19 pm
Suite Version 7.12.6 with Outlook Plugin verison 4.0.1
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Support April 11th, 2023 @ 6:06 pm
we have followed the documentation from the suitecrm store here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/plugin-installation for the logs am I able to upload them here?
checking the logs the standout errors I see are:
Wed Mar 15 14:45:01 2023 [22604][1][FATAL] Job e078e4fb-13e6-87a9-e332-64123c75554d (Outlook Sync) failed in CRON run Wed Mar 15 14:45:01 2023 [22604][6daf2cf4-f619-57bd-07aa-568d1bd8c647][WARN] There is no any workflow to run Wed Mar 15 14:45:02 2023 [22604][6daf2cf4-f619-57bd-07aa-568d1bd8c647][WARN] aorRunScheduledReports: id: 91716412-fea9-b8ca-fcc1-5da4c0127f37 got exception. code: 0, message: Invalid CRON field value null as position 0
Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][FATAL] Mysqli_query failed. Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][FATAL] Query Failed: SELECT detai_site.id , detai_site.modified_user_id , detai_site.created_by , detai_site.assigned_user_id , detai_site.name , detai_site.date_entered , detai_site.date_modified , jt0.user_name modified_by_name , jt0.created_by modified_by_name_owner , 'Users' modified_by_name_mod , jt1.user_name created_by_name , jt1.created_by created_by_name_owner , 'Users' created_by_name_mod, detai_site.description , detai_site.deleted , jt2.user_name assigned_user_name , jt2.created_by assigned_user_name_owner , 'Users' assigned_user_name_mod, detai_site.detai_site_type , detai_site.industry , detai_site.annual_revenue , detai_site.phone_fax , detai_site.billing_address_street , detai_site.billing_address_city , detai_site.billing_address_state , detai_site.billing_address_postalcode , detai_site.billing_address_country , detai_site.rating , detai_site.phone_office , detai_site.phone_alternate , detai_site.website , detai_site.ownership , detai_site.employees , detai_site.ticker_symbol , detai_site.shipping_address_street , detai_site.shipping_address_city , detai_site.shipping_address_state , detai_site.shipping_address_postalcode , detai_site.shipping_address_country , detai_site.location , detai_site.equipment , detai_site.outside , detai_site.inside , detai_site.data , detai_site.voice , detai_site.serial , detai_site.access , detai_site.login , detai_site.pass , detai_site.notes , detai_site.circuitid , detai_site.carrier FROM detai_site LEFT JOIN users jt0 ON detai_site.modified_user_id=jt0.id AND jt0.deleted=0
AND jt0.deleted=0 LEFT JOIN users jt1 ON detai_site.created_by=jt1.id AND jt1.deleted=0
AND jt1.deleted=0 LEFT JOIN users jt2 ON detai_site.assigned_user_id=jt2.id AND jt2.deleted=0
AND jt2.deleted=0 where (((detai_site.name like 'apc%' ) OR ( detai_site.phone_office like 'apc%' ) OR ( ( email1 like 'apc%' OR detai_site.email2 like 'apc%' )))) AND detai_site.deleted=0 ORDER BY detai_site.date_entered DESC LIMIT 0,21: MySQL error 1054: Unknown column 'email1' in 'where clause'
Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][WARN] Cannot find bean file for module: thread Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][WARN] Cannot find bean file for module: thread Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][WARN] Cannot find bean file for module: thread Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][ERROR] Unable to find relationship projects_contacts_resources Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][WARN] project_resource for projects_contacts_resources failed to load
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Support April 6th, 2023 @ 6:31 pm
we have followed the documentation from the suitecrm store here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/plugin-installation for the logs am I able to upload them here?
checking the logs the standout errors I see are:
Wed Mar 15 14:45:01 2023 [22604][1][FATAL] Job e078e4fb-13e6-87a9-e332-64123c75554d (Outlook Sync) failed in CRON run Wed Mar 15 14:45:01 2023 [22604][6daf2cf4-f619-57bd-07aa-568d1bd8c647][WARN] There is no any workflow to run Wed Mar 15 14:45:02 2023 [22604][6daf2cf4-f619-57bd-07aa-568d1bd8c647][WARN] aorRunScheduledReports: id: 91716412-fea9-b8ca-fcc1-5da4c0127f37 got exception. code: 0, message: Invalid CRON field value null as position 0
Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][FATAL] Mysqli_query failed. Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][FATAL] Query Failed: SELECT detai_site.id , detai_site.modified_user_id , detai_site.created_by , detai_site.assigned_user_id , detai_site.name , detai_site.date_entered , detai_site.date_modified , jt0.user_name modified_by_name , jt0.created_by modified_by_name_owner , 'Users' modified_by_name_mod , jt1.user_name created_by_name , jt1.created_by created_by_name_owner , 'Users' created_by_name_mod, detai_site.description , detai_site.deleted , jt2.user_name assigned_user_name , jt2.created_by assigned_user_name_owner , 'Users' assigned_user_name_mod, detai_site.detai_site_type , detai_site.industry , detai_site.annual_revenue , detai_site.phone_fax , detai_site.billing_address_street , detai_site.billing_address_city , detai_site.billing_address_state , detai_site.billing_address_postalcode , detai_site.billing_address_country , detai_site.rating , detai_site.phone_office , detai_site.phone_alternate , detai_site.website , detai_site.ownership , detai_site.employees , detai_site.ticker_symbol , detai_site.shipping_address_street , detai_site.shipping_address_city , detai_site.shipping_address_state , detai_site.shipping_address_postalcode , detai_site.shipping_address_country , detai_site.location , detai_site.equipment , detai_site.outside , detai_site.inside , detai_site.data , detai_site.voice , detai_site.serial , detai_site.access , detai_site.login , detai_site.pass , detai_site.notes , detai_site.circuitid , detai_site.carrier FROM detai_site LEFT JOIN users jt0 ON detai_site.modified_user_id=jt0.id AND jt0.deleted=0
AND jt0.deleted=0 LEFT JOIN users jt1 ON detai_site.created_by=jt1.id AND jt1.deleted=0
AND jt1.deleted=0 LEFT JOIN users jt2 ON detai_site.assigned_user_id=jt2.id AND jt2.deleted=0
AND jt2.deleted=0 where (((detai_site.name like 'apc%' ) OR ( detai_site.phone_office like 'apc%' ) OR ( ( email1 like 'apc%' OR detai_site.email2 like 'apc%' )))) AND detai_site.deleted=0 ORDER BY detai_site.date_entered DESC LIMIT 0,21: MySQL error 1054: Unknown column 'email1' in 'where clause'
Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][WARN] Cannot find bean file for module: thread Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][WARN] Cannot find bean file for module: thread Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][WARN] Cannot find bean file for module: thread Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][ERROR] Unable to find relationship projects_contacts_resources Wed Mar 15 14:57:57 2023 [18723][d6546013-614a-77bb-a0d3-43e3297e9c4a][WARN] project_resource for projects_contacts_resources failed to load
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Support April 4th, 2023 @ 7:27 pm
When we go back to SuiteCRM to re-add the user we are getting an error of No-Valid Key Found.
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Support April 4th, 2023 @ 7:24 pm
Through our troubleshooting we were able to get the plugin working, but with the credentials we keep getting an error of the user not having a valid license. we can confirm the user is added into the plugin user sub panel. We have even tried it with another user that is working fine on another machine and still get the error with no valid license again.
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Support April 3rd, 2023 @ 7:43 pm
Also when i tried to add user under outlook user profile into plugin its giving me an error like - No Valid Key Found
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Support April 3rd, 2023 @ 7:26 pm
Through our troubleshooting we were able to get the plugin working, but with the credentials we keep getting an error of the user not having a valid license. we can confirm the user is added into the plugin user sub panel. We have even tried it with another user that is working fine on another machine and still get the error with no valid license again.
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