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• Not populating relate fields

  Support June 9th, 2020 @ 7:34 am
  

  Looks like I had an issue with my relate fields in question.I did a clean reinstall of the plugin, replaced the fields and it worked. Thank you for responding!

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• Demo Request

  Support June 1st, 2020 @ 10:17 pm
  

  I have questions about your pricing structure - can you explain? I don't see a way to format the actual form. Everything appears vertically as it's entered in the creation of the form (no way to format horizontally or into columns). I also have a need for users to be able to upload files within the form. If I could manipulate the format and upload images - we might be in business.

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• Install & Configuration

  Support May 19th, 2020 @ 8:23 pm
  

  You know it would be helpful just to schedule a call with you since you know how your add on works and I could screen share and explain and show how i want to use your add on and you could probably tell me if it even works the way I need it to. Would you be open to getting on a call in Skype or Teams?

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• Would like a demo of the product

  Support May 19th, 2020 @ 8:23 pm
  

  You know it would be helpful just to schedule a call with you since you know how it works and I could screen share and explain and show how i want to use your add on and you could probably tell me if it even works the way I need it to. Would you be open to getting on a call in Skype or Teams?

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• Would like a demo of the product

  Support May 19th, 2020 @ 8:12 pm
  

  Seems to be a very long process with RightSignature. Their portal to create a new account has been broken but got one setup over the phone. Now I'm waiting for someone to get back with me about how to go about getting the API. I wish your documentation was clearer about the whole process, especially since you are the creator of this add-on and have gone through the whole process already. It's very frustrating and time consuming and I'm just trying to see if this product will do what my client needs.

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• Install & Configuration

  Support May 19th, 2020 @ 8:10 pm
  

  Hi. Email is mgoldman@kinetixsolutions.com. Sorry about the typo. Thanks

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• Install & Configuration

  Support May 18th, 2020 @ 9:34 pm
  

  Hi. I would like to schedule a demo of your product working in your environment with DocuSign.to know if it will even work the way I'd like. Please let me know when we can schedule. You can email me directly at mgoldman@kinetixolutions.com.

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• Install & Configuration

  Support May 18th, 2020 @ 3:33 pm
  

  Hi, I did select Demo as the environment. I was also able to test in another SuiteCRM instance running with an active SSL certificate. I have not been able to get the DocuSign templates yet though.

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• Install & Configuration

  Support May 15th, 2020 @ 3:46 pm
  

  I'll take a look at those articles first and let you know. Integration key - f8569f13-ce4c-410b-8061-b3d879786912.

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• Install & Configuration

  Support May 14th, 2020 @ 9:12 pm
  

  I'd also like to know how the $799 annual pricing works that's listed for this add-on's pricing.Is that just for your add-on? Are we also required to pay for a DocuSign account to allow it work with your add-on?

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• Install & Configuration

  Support May 14th, 2020 @ 9:10 pm
  

  Also, the error I provided in my original information sounds like an authentication problem between SuiteCRM and DocuSign and even mentions SSL certificate problem: "login_information failed: SSL certificate problem: unable to get local issuer certificate."

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• Install & Configuration

  Support May 14th, 2020 @ 9:08 pm
  

  Does it matter what type of environment I'm testing this in? I'm in my SuiteCRM dev environment using localhost:8080 for now.

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• Install & Configuration

  Support May 14th, 2020 @ 9:07 pm
  

  I have double checked that the API integrator key is setup in my DocuSign account and that is what I'm entering in SuiteCRM admin section for your add-on's API configuration. The email address and password I have to enter in your API configuration is my DocuSign account email and address?

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• Add-On Does Not Display Custom Fields That Are Checkboxes

  Support July 17th, 2019 @ 2:40 pm
  

  I'm in

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