jessica - Profile

Support December 18th, 2025 @ 7:17 pm

Hi Dave —Jessica here from The SuiteCRM Store side. I can help you with the cancel/refund and will follow up with you via email shortly.

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Refund

Support December 12th, 2025 @ 4:22 pm

Hi Nathan,

Jessica here from The SuiteCRM Store. All refunds are handled at the store level by emailing our general team inbox (not support cases), so I'll follow up with you via email shortly. Thank you.

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Cancellation on the purchase

Support September 29th, 2025 @ 8:31 pm

Hello, we received your email to our store about this and will assist you and respond there via email. Thank you!

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Module installation freezes at 11%

Support August 18th, 2025 @ 3:16 am

Hello, Jessica here from The SuiteCRM Store. We can help you with your billing needs. I'll follow up via email.

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It doesn't work with my version of SuiteCRM

Support July 31st, 2025 @ 4:43 pm

Hello, Jessica here from The SuiteCRM Store. We have refunded your order, but please note that refund requests are handled via our store email and not in support cases. If you connect with the Redian support team and they can help make this solution work for you, you are welcome to purchase it again for another try. Thank you!

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license key is not validating

Support July 28th, 2025 @ 6:24 pm

Hi Mannie, Jessica here from The SuiteCRM Store. We will refund your purchase and you can always try again if needed and if you choose to connect with the TechEsperto team in the future. Please note that refund requests are normally handled on the store side by emailing our team, not in product support cases. Thank you!

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Our payment failed but we have fixed it however the reports are not showing on our dashboards still

Support July 7th, 2025 @ 4:36 pm

Hi Danielle,

Jessica here from The SuiteCRM Store. You may need to visit your Orders page and re-enter/validate your license key for this order in your SuiteCRM in case there was any service disruption due to the outdated payment information. On the store side, everything is in active standing, so the key needing to be re-validated is likely the issue. If there are product support needs beyond this, the Sapiens.BI team can continue to help you.

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Trial! renew without asking

Support June 4th, 2025 @ 4:07 pm

Hello, Jessica here from The SuiteCRM Store. Your 30-day free trial converted into a purchase on 5/18/25 because it was not cancelled within your store account. As a one-time courtesy, we will refund and cancel your order, but please adhere to our store policy moving forward.Please note that all billing questions are handled by our store and not the Sellers of each product. Thank you.

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How To Cancel

Support April 18th, 2025 @ 11:05 pm

Hello, Jessica here from The SuiteCRM Store. I went ahead and cancelled/refunded your order since you're within 30 days of purchase. Please be sure to reach out to our store for billing questions and refunds versus creating product support cases. Email us at store@suitecrmstore.com. Thank you!

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Need to "merge" 2 different license keys on the same SuiteCRM server

Support December 20th, 2024 @ 10:14 pm

Hi Ricardo, Jessica here from The SuiteCRM Store. I will reach out to you privately via email to assist with this issue. Be in touch!

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Duplicate products and payments

Support December 2nd, 2024 @ 5:36 pm

Hi Hywel,

Jessica here from the SuiteCRM Store. We received your other message and have issued your refund for this duplicate order. Kindly email our store for all future billing needs. Thank you!

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Installing modules in moduel loader

Support October 23rd, 2024 @ 9:28 pm

Hi Mark, Jessica here from The SuiteCRM Store. All billing is handled by our store (email store@suitecrmstore.com), but I am chiming in to confirm your vReports free trial was cancelled and you will not be charged. You do currently have another trial open for vProjects. If you need to cancel, you can log in to your account Orders page to cancel, or email our team for help.

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Site Down URGENT

Support May 6th, 2024 @ 6:41 pm

Hi Peter,

Jessica here from The SuiteCRM Store. Your annual renewal just processed today (a few moments ago), so on the billing side everything is okay. You may need to re-enter and validate your key in SuiteCRM in case of any disruptions.

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Subcription cancellation

Support March 4th, 2024 @ 10:26 pm

Hi Peter, Jessica here from The SuiteCRM Store. I can help with your cancellation and will reach out to you. For the future, please email our general store email for help with this versus creating a product support case. Thank you!

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Payment has not been approved for Scorecard

Support November 27th, 2023 @ 7:34 pm

Hello, Jessica here from The SuiteCRM Store. We are looking into this issue and will email the customer from our store email. You can go ahead and close out this support case.

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doesn't work in 8.4

Support November 21st, 2023 @ 9:39 pm

Hi Cesar,

Jessica here from The SuiteCRM Store. We'll handle your refund and reach out to you via email. Be in touch soon.

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Not compatible version 8

Support July 10th, 2023 @ 2:59 am

Hello, Jessica from the SuiteCRM Store here. I saw you already cancelled your trial from your store account, so you are all set now. Thank you for giving it a try.

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DOES NO WORK

Support February 13th, 2023 @ 8:01 pm

Hello, Jessica here from The SuiteCRM Store. I refunded you for your product purchase. Please note that you can use our store chat or general store email for all billing and account-related questions vs. posting a support case. Thank you!

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