Display NameTransWare AG
Member SinceFebruary 13th, 2017
Last SeenJune 13th, 2020
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Support May 29th, 2019 @ 4:41 am
Ok, I will do. Thank you. Please close this ticket.View Comment
Support May 28th, 2019 @ 12:21 pm
Hello support team, can you state a short update here as comment please?View Comment
Support February 15th, 2019 @ 9:23 am
Please close this issue, but it were great to have a bugfix for this in future versions.View Comment
Support February 14th, 2019 @ 12:49 pm
Dear support, after re-adding users to the user list the current time stamp in each user log is up-to-date. That helped. Can you provide a bugfix in future versions to prevent this behavior please?View Comment
Support February 12th, 2019 @ 5:23 am
Maybe the MSSQL DB has reached a size were the service isn't able to work with correctly? Is there a possibility to reset the DB? Clean up? If yes, will this have side effects?View Comment
Support February 11th, 2019 @ 8:50 am
Dear support, do you plan to support us, or do you keep us alone with our problem with Implicit FrontEnd?View Comment
Support February 7th, 2019 @ 7:37 am
Dear Support, today I received a message from user VR and he told me no email sync is happening. I checked the log and saw that the last entry is from yesterday. Please see here the last line of his log file:
02.06.2019 10:58:37.413 (3020) Synchronizing user 'Volker.Rautenberg@transwareag.com' completed.
I need the sync to work stable, please help.View Comment
Support February 6th, 2019 @ 9:52 am
Hi, did you find any hint within the log files?View Comment
Support February 4th, 2019 @ 4:52 pm
Logs have been sent via email as requested.View Comment
Support February 1st, 2019 @ 1:02 pm
If you need all logs please send me the details for a cloud share or anything else where I can put the log files. You may send it to email@example.com to keep it away from the public area here.View Comment
Support February 1st, 2019 @ 12:37 pm
Hi ,we did not change anything. I looked right now again in all user logs and found the following. Below you can see the last line of each users log file(I just added asterisks in front of the @ sign manually:
02.01.2019 13:46:52.653 (2468) Synchronizing user 'Sfirstname.lastname@example.org' completed
02.01.2019 13:04:16.490 (3448) Synchronizing user 'Saemail@example.com' completed
02.01.2019 09:12:52.910 (2636) Synchronizing user 'Hfirstname.lastname@example.org' completed
02.01.2019 13:01:59.028 (4016) Synchronizing user 'Vemail@example.com' completed
As you can see it did sync some hours ago some users and the first row is obviously permanently syncing every two minutes as configured. The time as I create this ticket another of those four user accounts was syncing permanently every two minutes. But normally all user logs have entries every two minutes. What's this strange behavior?
Best regards,View Comment
Support August 8th, 2018 @ 12:47 pm
Thank you very much for your support. The sync is back to normal state now. Please set the state of this issue to close.View Comment
Support August 3rd, 2018 @ 11:58 am
Done. An email has been sent.View Comment
Support August 3rd, 2018 @ 6:57 am
Can we have a web meeting with a technician from your side to trace the problem?View Comment
Support August 3rd, 2018 @ 6:54 am
Due to the fact that we did not change anything at our Internet Firewall configuration for a long time I assume the error is located anywhere else. Can you tell me how I can check whether my existing internet connection/network settings does meet the requirements of your tool? Which ports must be available, which protocols? We do not use any proxy to connect to the internet.View Comment
Support August 2nd, 2018 @ 8:23 am
2nd Update: For testing I removed my user account "Sascha" from the user list too. Then I wanted to add Volker instead of my user account so that he will be able to work, but as I removed my user and add his user to the user list, the same error occurred again. So now there are only two users in the list remaining and I cannot add any.View Comment
Support August 2nd, 2018 @ 6:57 am
Update: When I click "Save" without adding the fourth user to the list, just e.g. the value for the log file size, then the saving will succeed.View Comment
As I remember there were an issue sometime ago when adding the fourth user to the list. Please check the history of the service tickets for this and advice. Because now I am unable to readd him back and he cannot sync emails anymore.
Support August 2nd, 2018 @ 6:51 am
I did as you suggest and removed the user Volker, then clicked "Save", then readded Volker and clicked "Save" See here now the error preventing me to readd him.View Comment
Support August 1st, 2018 @ 7:44 am
I have set the synchronization date on the tab "Email" to 26.07.2018, but for my colleague Volker the emails he tagged on 27.07.2018 are still not synced. What information do you also need to track this issue?View Comment
Support July 31st, 2018 @ 1:44 pm
Do you have a workaround to get the tagged but not synced emails in sync again?View Comment
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