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• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 3:48 pm
  

  PS: I don't think that was in the instructions

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• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 3:40 pm
  

  JACKPOT!!!

  That was what was missing, Authentication Successful

  Thank you so much for you help.

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• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 3:29 pm
  

  

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• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 3:28 pm
  

  enter link description here

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• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 3:25 pm
  

  Yes, it is validated successfully in the server before i download the manifest file

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• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 3:23 pm
  

  We can see Active OAuth2 Tokens being created under Outlook Password Client, every time i attempt to login

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• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 3:16 pm
  

  Hi Mac

  Thank for you reply

  I can connect via telnet on ports 80 and 443 to 104.130.124.191. As well as being able to load the webpage. Also, that we have no outbound

  

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• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 2:43 pm
  

  We are using the CRM on site and it can not be seen by the internet, would that cause the authentication to fail?

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• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 2:36 pm
  

  Could you let me know which screenshots will help you help me :-)

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• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 2:23 pm
  

  Hi Again

  I have removed the plug-in and reinstalled but i still can not authenticate.

  I keep getting the same error

  

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• The current user is not licensed. Please contact your administrator.

  Support November 18th, 2020 @ 1:46 pm
  

  Thanks

  I'm going to start from scratch.

  I'll let you know how i get on

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• The current user is not licensed. Please contact your administrator.

  Support November 18th, 2020 @ 12:24 pm
  

  Hi Mac

  Can i confirm that the

  1) Tenant ID = the Object ID on Azure?
  2) where can i find the Client ID?

  Thanks

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• The current user is not licensed. Please contact your administrator.

  Support November 18th, 2020 @ 9:26 am
  

  I forgot to mention that i have tried the instruction in https://docs.suitecrm.com/developer/api/developer-setup-guide/json-api/#_generate_private_and_public_key_for_oauth2

  But it did not make a difference

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• Plugin Has Stopped Working [32 Bit]

  Support July 9th, 2018 @ 1:52 pm
  

  You can close this ticket now

  I re-installed the 32bit version of Office 365 and everything seem to be working again

  You may want to update your specs to mention that you don't support 64bit versions of Office

  Debbie

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• Plugin Has Stopped Working [32 Bit]

  Support July 6th, 2018 @ 2:08 pm
  

  I have uninstalled the plugin and reinstalled it and now have a different error

  

  2018-07-06 14:11:04,787 | VSTA_Main | ERROR | Auto-archiving: off
  2018-07-06 14:11:04,787 | VSTA_Main | ERROR | Logging level: Error
  2018-07-06 14:11:20,631 | VSTA_Main | ERROR | btnArchive_Click
  System.DllNotFoundException: Unable to load DLL 'tidy.x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
  at TidyManaged.Interop.PInvoke.tidyCreate64()
  at TidyManaged.Document.FromString(String htmlString)
  at SuiteCRMAddIn.Extensions.MailItemExtensions.Tidy(String html)
  at SuiteCRMAddIn.Extensions.MailItemExtensions.AsArchiveable(MailItem olItem, EmailArchiveReason reason)
  at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails) at SuiteCRMAddIn.Dialogs.ArchiveDialog.<>c__DisplayClass34_0.<btnArchive_Click>b__0(MailItem mailItem) at System.Linq.Enumerable.WhereSelectEnumerableIterator2.MoveNext()
  at System.Collections.Generic.List1..ctor(IEnumerable1 collection)
  at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
  at SuiteCRMAddIn.Dialogs.ArchiveDialog.btnArchive_Click(Object sender, EventArgs e)
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233052

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• Plugin Has Stopped Working [32 Bit]

  Support July 5th, 2018 @ 2:31 pm
  

  ---

  SuiteCRM Outlook Add-In v3.0.11.0 in Outlook version 16.0.0.9330
  Auto-archiving: off

  Logging level: Error

  2018-07-05 13:41:47,885 | Background | ERROR | Failed to connect to licence server because ProtocolError
  System.Net.WebException: The remote server returned an error: (400) Bad Request.
  at System.Net.HttpWebRequest.GetResponse()
  at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate()
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2018-07-05 13:41:47,885 | Background | ERROR | Licence server responded "Key does not exist."
  2018-07-05 13:42:04,707 | Background | ERROR | Auto-archiving: off
  2018-07-05 13:42:04,707 | Background | ERROR | Logging level: Error
  2018-07-05 13:42:05,121 | Background | ERROR | Failed to connect to licence server because ProtocolError
  System.Net.WebException: The remote server returned an error: (400) Bad Request.
  at System.Net.HttpWebRequest.GetResponse()
  at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate()
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2018-07-05 13:42:05,122 | Background | ERROR | Licence server responded "Key does not exist."
  2018-07-05 13:42:48,385 | Background | ERROR | Failed to connect to licence server because ProtocolError
  System.Net.WebException: The remote server returned an error: (400) Bad Request.
  at System.Net.HttpWebRequest.GetResponse()
  at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate()
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2018-07-05 13:42:48,385 | Background | ERROR | Licence server responded "Key does not exist."
  2018-07-05 13:43:49,721 | VSTA_Main | ERROR | Auto-archiving: off
  2018-07-05 13:43:49,722 | VSTA_Main | ERROR | Logging level: Error
  2018-07-05 14:29:05,991 | Background | ERROR | frmSettings_Load error
  System.Runtime.InteropServices.COMException (0xEF6C8101): The operation failed.
  at Microsoft.Office.Interop.Outlook._Account.get_DeliveryStore()
  at SuiteCRMAddIn.Dialogs.EmailAccountArchiveSettingsControl.LoadSettings(Account outlookAccount, EmailAccountsArchiveSettings settings)
  at SuiteCRMAddIn.Dialogs.SettingsDialog.GetAccountAutoArchivingSettings()
  at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings()
  at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e)
  Data:System.Collections.ListDictionaryInternal
  HResult:-278101759
  2018-07-05 15:21:22,206 | VSTA_Main | ERROR | Auto-archiving: off
  2018-07-05 15:21:22,206 | VSTA_Main | ERROR | Logging level: Error
  2018-07-05 15:23:22,670 | VSTA_Main | ERROR | Auto-archiving: off
  2018-07-05 15:23:22,670 | VSTA_Main | ERROR | Logging level: Error
  2018-07-05 15:25:21,634 | VSTA_Main | ERROR | Auto-archiving: off
  2018-07-05 15:25:21,634 | VSTA_Main | ERROR | Logging level: Error

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• Plugin Has Stopped Working [32 Bit]

  Support July 5th, 2018 @ 2:27 pm
  

  There was an Office 365 update could that have broken the plugin?

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