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Display NameCustomer_Support
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Member SinceFebruary 15th, 2018
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Last SeenMarch 4th, 2021
Customer_Support does not have any add-ons for sale.
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Support November 25th, 2020 @ 3:40 pm
JACKPOT!!!
That was what was missing, Authentication Successful
Thank you so much for you help.
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Support November 25th, 2020 @ 3:25 pm
Yes, it is validated successfully in the server before i download the manifest file
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Support November 25th, 2020 @ 3:23 pm
We can see Active OAuth2 Tokens being created under Outlook Password Client, every time i attempt to login
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Support November 25th, 2020 @ 3:16 pm
Hi Mac
Thank for you reply
I can connect via telnet on ports 80 and 443 to 104.130.124.191. As well as being able to load the webpage. Also, that we have no outbound
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Support November 25th, 2020 @ 2:43 pm
We are using the CRM on site and it can not be seen by the internet, would that cause the authentication to fail?
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Support November 25th, 2020 @ 2:36 pm
Could you let me know which screenshots will help you help me :-)
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Support November 25th, 2020 @ 2:23 pm
Hi Again
I have removed the plug-in and reinstalled but i still can not authenticate.
I keep getting the same error
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Support November 18th, 2020 @ 1:46 pm
Thanks
I'm going to start from scratch.
I'll let you know how i get on
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Support November 18th, 2020 @ 12:24 pm
Hi Mac
Can i confirm that the
1) Tenant ID = the Object ID on Azure?
2) where can i find the Client ID?Thanks
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Support November 18th, 2020 @ 9:26 am
I forgot to mention that i have tried the instruction in https://docs.suitecrm.com/developer/api/developer-setup-guide/json-api/#_generate_private_and_public_key_for_oauth2
But it did not make a difference
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Support July 9th, 2018 @ 1:52 pm
You can close this ticket now
I re-installed the 32bit version of Office 365 and everything seem to be working again
You may want to update your specs to mention that you don't support 64bit versions of Office
Debbie
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Support July 6th, 2018 @ 2:08 pm
I have uninstalled the plugin and reinstalled it and now have a different error
2018-07-06 14:11:04,787 | VSTA_Main | ERROR | Auto-archiving: off
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2018-07-06 14:11:04,787 | VSTA_Main | ERROR | Logging level: Error
2018-07-06 14:11:20,631 | VSTA_Main | ERROR | btnArchive_Click
System.DllNotFoundException: Unable to load DLL 'tidy.x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at TidyManaged.Interop.PInvoke.tidyCreate64()
at TidyManaged.Document.FromString(String htmlString)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Tidy(String html)
at SuiteCRMAddIn.Extensions.MailItemExtensions.AsArchiveable(MailItem olItem, EmailArchiveReason reason)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails) at SuiteCRMAddIn.Dialogs.ArchiveDialog.<>c__DisplayClass34_0.<btnArchive_Click>b__0(MailItem mailItem) at System.Linq.Enumerable.WhereSelectEnumerableIterator
2.MoveNext()
at System.Collections.Generic.List1..ctor(IEnumerable
1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at SuiteCRMAddIn.Dialogs.ArchiveDialog.btnArchive_Click(Object sender, EventArgs e)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233052
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Support July 5th, 2018 @ 2:31 pm
SuiteCRM Outlook Add-In v3.0.11.0 in Outlook version 16.0.0.9330
Auto-archiving: offLogging level: Error
2018-07-05 13:41:47,885 | Background | ERROR | Failed to connect to licence server because ProtocolError
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System.Net.WebException: The remote server returned an error: (400) Bad Request.
at System.Net.HttpWebRequest.GetResponse()
at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate()
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
2018-07-05 13:41:47,885 | Background | ERROR | Licence server responded "Key does not exist."
2018-07-05 13:42:04,707 | Background | ERROR | Auto-archiving: off
2018-07-05 13:42:04,707 | Background | ERROR | Logging level: Error
2018-07-05 13:42:05,121 | Background | ERROR | Failed to connect to licence server because ProtocolError
System.Net.WebException: The remote server returned an error: (400) Bad Request.
at System.Net.HttpWebRequest.GetResponse()
at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate()
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
2018-07-05 13:42:05,122 | Background | ERROR | Licence server responded "Key does not exist."
2018-07-05 13:42:48,385 | Background | ERROR | Failed to connect to licence server because ProtocolError
System.Net.WebException: The remote server returned an error: (400) Bad Request.
at System.Net.HttpWebRequest.GetResponse()
at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate()
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
2018-07-05 13:42:48,385 | Background | ERROR | Licence server responded "Key does not exist."
2018-07-05 13:43:49,721 | VSTA_Main | ERROR | Auto-archiving: off
2018-07-05 13:43:49,722 | VSTA_Main | ERROR | Logging level: Error
2018-07-05 14:29:05,991 | Background | ERROR | frmSettings_Load error
System.Runtime.InteropServices.COMException (0xEF6C8101): The operation failed.
at Microsoft.Office.Interop.Outlook._Account.get_DeliveryStore()
at SuiteCRMAddIn.Dialogs.EmailAccountArchiveSettingsControl.LoadSettings(Account outlookAccount, EmailAccountsArchiveSettings settings)
at SuiteCRMAddIn.Dialogs.SettingsDialog.GetAccountAutoArchivingSettings()
at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings()
at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e)
Data:System.Collections.ListDictionaryInternal
HResult:-278101759
2018-07-05 15:21:22,206 | VSTA_Main | ERROR | Auto-archiving: off
2018-07-05 15:21:22,206 | VSTA_Main | ERROR | Logging level: Error
2018-07-05 15:23:22,670 | VSTA_Main | ERROR | Auto-archiving: off
2018-07-05 15:23:22,670 | VSTA_Main | ERROR | Logging level: Error
2018-07-05 15:25:21,634 | VSTA_Main | ERROR | Auto-archiving: off
2018-07-05 15:25:21,634 | VSTA_Main | ERROR | Logging level: Error
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Support July 5th, 2018 @ 2:27 pm
There was an Office 365 update could that have broken the plugin?
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