Twilio SMS Integration helps you send and receive text messages directly from SuiteCRM to your customers. This plugin integrates with modules that contain a phone numbers field.
User Guide
Enter Message ID
Add Message ID to User Profile and Save the changes
Where to Chat
The presence of a chat icon on the record detail view streamlines user interactions and simplifies initiating conversations related to specific records.
After Clicking the chat icon you will be able to see the Chat Modal to Send Messages and to view Recent Messages.The chat modal for sending and viewing messages further enhances user experience by providing a convenient and efficient interface for text messaging.
(NOTE) If the number is not exists in SuiteCrm then you will see the message by nevigating to the Text Messages module.