The integration of SuiteCRM and Vapi.ai enables seamless AI-driven call automation and customer interaction management. It automatically creates calls and contacts based on Vapi API responses, streamlining workflows, improving customer engagement, and providing actionable insights. This integration enhances communication efficiency, reduces manual effort, and optimizes business operations.
Configure the CRM Server URL in Vapi.ai
Step1
Click here to log in to vapi.ai. Then, go to 'Assistants' and click on the desired assistant to open its configuration settings. Then, click on the 'Advance' button.
Step2
Scroll down to the 'Server URL' section and configure your SuiteCRM URL, which you can find in the Admin Settings. Also, ensure that only two server messages are selected:
- end-of-call-report
- status-update
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- Email: info@sapientsoftwares.com
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