The integration of SuiteCRM and Vapi.ai enables seamless AI-driven call automation and customer interaction management. It automatically creates calls and contacts based on Vapi API responses, streamlining workflows, improving customer engagement, and providing actionable insights. This integration enhances communication efficiency, reduces manual effort, and optimizes business operations.
Admin Guide
Configuration
Navigate to the Admin Panel, search for the 'Sapient Vapi.ai Integration' section, and click on 'Settings Configuration'.
Below, you can configure the settings for call logging in SuiteCRM. If the status is set to 'Enabled,' it will sync Vapi.ai call data with SuiteCRM, automatically creating call records and linking them to contacts or leads.
You need to copy the server URL and configure it in Vapi.ai for syncing calls. Please check this link - Configure server URL in Vapi.ai.
Contact Us Anytime
- We're here to assist you.
- Email: info@sapientsoftwares.com
- Skype: info@sapientsoftwares.com
- Chat with us on Microsoft Teams: info@sapientsoftwares.com
Saving Comment...
