FreshChat is an all-in-one messaging software for all your sales, marketing and support needs. A leap from legacy live-chat systems, FreshChat helps teams and businesses focus on a continuous and context-driven messaging experience on the website, in-product, mobile and even social apps like Messenger. It saves all the conversion details in SuiteCRM.
Highlevel Overview
Created by Verity Infotech, the FreshChat add-on is modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support. Proactively engage with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads and auto-upload them into your SuiteCRM.
Key Features
- Leads automatically created in SuiteCRM when new site visitors arrive
- Engage leads before they exit your site and qualify leads with bots
- Sync all the conversions in SuiteCRM
- Never miss out on new customers
Below are just a few ways new leads are automatically created in SuiteCRM from the FreshChat Portal.
When you use FreshChat with your website and a customer asks a question in the chat.
When your site visitors ask questions and you help them from the FreshChat Portal.
FreshChat automatically syncs all the conversion and visitor details with SuiteCRM.
To learn more about this solution, go to FreshChat Integration, or search for "chat."
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Webhook Integration
Webhooks allow communication with third-party applications by sending instant web notifications every time an event occurs in your SuiteCRM. With the Webhooks Integration, you can configure HTTP URLs and associate them in workflow rules to automate the entire notification process.
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Internal Note
The Internal Note add-on for SuiteCRM helps you easily communicate with teammates in an organized way, without having to switch tabs to a different messaging program. Write daily, internal-only notes and keep everyone updated in one convenient place that is also related to the CRM record.
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