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#110 - Addon not working - Says key not valid

Open Bug? created by netops 2 years ago

Just purchased the Workflow module using this key: 409da65a5d4af37866b2185de73a1778
When I try to validate I getr a message saying that the key does not exist.
SuiteCRM ver 7.7.6

  1. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    2 years ago

    What version from which store you purchased? There was already a similar issue about license validation few weeks ago.

    • netops member avatar

      netops

      2 years ago

      CMS_WorkflowManager1_3_0.zip
      was the file downloaded as it was the only one offered, and installed on fresh install of SuiteCRM V7.7.2

    • netops member avatar

      netops

      2 years ago

      Purch from SuiteCRM store.
      Order #:    451

  2. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    2 years ago

    do you have access to your running config? Please check, if there is a valid suite version entry given. There should be something like that:
    'suitecrm_version' => '7.7.6',

    • netops member avatar

      netops

      2 years ago

      It is suiteCRM however the config says 'sugar_version' => '7.7.6',
      I think i typed 7.7.2 above inadvertantly. just saw that, my bad.

  3. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    2 years ago

    Sugar_version is wrong! It mist be called suitecrm_version. Usually its an update bug done by switching to suite

    • netops member avatar

      netops

      2 years ago

      Its a clean install from scratch, not sugar at all, I have sugar pro running now and need to get away from it so we are testing suitecrm and it is a fresh install I assure you.

    • netops member avatar

      netops

      2 years ago

      Somone must have left that in the fork.

    • jason member avatar

      Jason

      2 years ago

      Just wanted to clarify that you need both sugar_version and suitecrm_version. sugar_version should be 6.5.24 and suitecrm_version should be 7.7.6. Once fixed you should be able to validate your license correctly.

  4. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    2 years ago

    thanks Jason!
    Does it work now for you?

  5. netops member avatar

    netops

    2 years ago

    Works Now, I added it to the config file. It was a clean install of the latest SuiteCRM downloaded yesterday @ v7.7.6 (according to the about), I purchased the v7.7.5 Security Suite Module Full ver as well and it validated correctly. After adding 'suitecrm_version' => '7.7.6', directly under the sugar_version and it validated this time successfully!

    I looked in the config table in SQL and it states the following:

    |sugar_version | 6.5.24

    Im posting the suitecrm config as well (again, clean install, installed security suite then the workflow. ) :

    <?php
    // created: 2016-10-31 18:20:45
    $sugar_config = array (
    'admin_access_control' => false,
    'admin_export_only' => false,
    'cache_dir' => 'cache/',
    'calculate_response_time' => true,
    'calendar' =>
    array (
        'default_view' => 'week',
        'show_calls_by_default' => true,
        'show_tasks_by_default' => true,
        'show_completed_by_default' => true,
        'editview_width' => 990,
        'editview_height' => 485,
        'day_timestep' => 15,
        'week_timestep' => 30,
        'items_draggable' => true,
        'items_resizable' => true,
        'enable_repeat' => true,
        'max_repeat_count' => 1000,
    ),
    'chartEngine' => 'Jit',
    'common_ml_dir' => '',
    'create_default_user' => false,
    'cron' =>
    array (
        'max_cron_jobs' => 10,
        'max_cron_runtime' => 30,
        'min_cron_interval' => 30,
    ),
    'currency' => '',
    'dashlet_display_row_options' =>
    array (
        0 => '1',
        1 => '3',
        2 => '5',
        3 => '10',
    ),
    'date_formats' =>
    array (
        'Y-m-d' => '2010-12-23',
        'm-d-Y' => '12-23-2010',
        'd-m-Y' => '23-12-2010',
        'Y/m/d' => '2010/12/23',
        'm/d/Y' => '12/23/2010',
        'd/m/Y' => '23/12/2010',
        'Y.m.d' => '2010.12.23',
        'd.m.Y' => '23.12.2010',
        'm.d.Y' => '12.23.2010',
    ),
    'datef' => 'm/d/Y',
    'dbconfig' =>
    array (
        'db_host_name' => 'hostnamexxx',
        'db_host_instance' => '',
        'db_user_name' => 'xxxxxx',
        'db_password' => 'xxxxxxx',
        'db_name' => 'SuiteCRM',
        'db_type' => 'mssql',
        'db_port' => '',
        'db_manager' => 'SqlsrvManager',
    ),
    'dbconfigoption' =>
    array (
        'persistent' => true,
        'autofree' => false,
        'debug' => 0,
        'ssl' => false,
    ),
    'default_action' => 'index',
    'default_charset' => 'UTF-8',
    'default_currencies' =>
    array (
        'AUD' =>
        array (
         'name' => 'Australian Dollars',
         'iso4217' => 'AUD',
         'symbol' => '$',
        ),
        'BRL' =>
        array (
         'name' => 'Brazilian Reais',
         'iso4217' => 'BRL',
         'symbol' => 'R$',
        ),
        'GBP' =>
        array (
         'name' => 'British Pounds',
         'iso4217' => 'GBP',
         'symbol' => '£',
        ),
        'CAD' =>
        array (
         'name' => 'Canadian Dollars',
         'iso4217' => 'CAD',
         'symbol' => '$',
        ),
        'CNY' =>
        array (
         'name' => 'Chinese Yuan',
         'iso4217' => 'CNY',
         'symbol' => 'ï¿¥',
        ),
        'EUR' =>
        array (
         'name' => 'Euro',
         'iso4217' => 'EUR',
         'symbol' => '€',
        ),
        'HKD' =>
        array (
         'name' => 'Hong Kong Dollars',
         'iso4217' => 'HKD',
         'symbol' => '$',
        ),
        'INR' =>
        array (
         'name' => 'Indian Rupees',
         'iso4217' => 'INR',
         'symbol' => '₨',
        ),
        'KRW' =>
        array (
         'name' => 'Korean Won',
         'iso4217' => 'KRW',
         'symbol' => 'â‚©',
        ),
        'YEN' =>
        array (
         'name' => 'Japanese Yen',
         'iso4217' => 'JPY',
         'symbol' => 'Â¥',
        ),
        'MXM' =>
        array (
         'name' => 'Mexican Pesos',
         'iso4217' => 'MXM',
         'symbol' => '$',
        ),
        'SGD' =>
        array (
         'name' => 'Singaporean Dollars',
         'iso4217' => 'SGD',
         'symbol' => '$',
        ),
        'CHF' =>
        array (
         'name' => 'Swiss Franc',
         'iso4217' => 'CHF',
         'symbol' => 'SFr.',
        ),
        'THB' =>
        array (
         'name' => 'Thai Baht',
         'iso4217' => 'THB',
         'symbol' => '฿',
        ),
        'USD' =>
        array (
         'name' => 'US Dollars',
         'iso4217' => 'USD',
         'symbol' => '$',
        ),
    ),
    'default_currency_iso4217' => 'USD',
    'default_currency_name' => 'US Dollars',
    'default_currency_significant_digits' => 2,
    'default_currency_symbol' => '$',
    'default_date_format' => 'm/d/Y',
    'default_decimal_seperator' => '.',
    'default_email_charset' => 'UTF-8',
    'default_email_client' => 'sugar',
    'default_email_editor' => 'html',
    'default_export_charset' => 'UTF-8',
    'default_language' => 'en_us',
    'default_locale_name_format' => 's f l',
    'default_max_tabs' => '7',
    'default_module' => 'Home',
    'default_navigation_paradigm' => 'gm',
    'default_number_grouping_seperator' => ',',
    'default_password' => '',
    'default_permissions' =>
    array (
        'dir_mode' => 1528,
        'file_mode' => 493,
        'user' => '',
        'group' => '',
    ),
    'default_subpanel_links' => false,
    'default_subpanel_tabs' => true,
    'default_swap_last_viewed' => false,
    'default_swap_shortcuts' => false,
    'default_theme' => 'SuiteP',
    'default_time_format' => 'h:ia',
    'default_user_is_admin' => false,
    'default_user_name' => '',
    'demoData' => 'no',
    'disable_convert_lead' => false,
    'disable_export' => false,
    'disable_persistent_connections' => 'false',
    'display_email_template_variable_chooser' => false,
    'display_inbound_email_buttons' => false,
    'dump_slow_queries' => false,
    'email_address_separator' => ',',
    'email_default_client' => 'sugar',
    'email_default_delete_attachments' => true,
    'email_default_editor' => 'html',
    'enable_line_editing_detail' => true,
    'enable_line_editing_list' => true,
    'export_delimiter' => ',',
    'export_excel_compatible' => false,
    'hide_subpanels' => true,
    'history_max_viewed' => 50,
    'host_name' => 'csoweb1',
    'import_max_execution_time' => 3600,
    'import_max_records_per_file' => 100,
    'import_max_records_total_limit' => '',
    'installer_locked' => true,
    'jobs' =>
    array (
        'min_retry_interval' => 30,
        'max_retries' => 5,
        'timeout' => 86400,
    ),
    'js_custom_version' => '',
    'js_lang_version' => 1,
    'languages' =>
    array (
        'en_us' => 'English (US)',
    ),
    'large_scale_test' => false,
    'lead_conv_activity_opt' => 'donothing',
    'list_max_entries_per_page' => 20,
    'list_max_entries_per_subpanel' => 10,
    'lock_default_user_name' => false,
    'lock_homepage' => false,
    'lock_subpanels' => false,
    'log_dir' => '.',
    'log_file' => 'suitecrm.log',
    'log_memory_usage' => false,
    'logger' =>
    array (
        'level' => 'fatal',
        'file' =>
        array (
         'ext' => '.log',
         'name' => 'suitecrm',
         'dateFormat' => '%c',
         'maxSize' => '10MB',
         'maxLogs' => 10,
         'suffix' => '',
        ),
    ),
    'max_dashlets_homepage' => '15',
    'name_formats' =>
    array (
        's f l' => 's f l',
        'f l' => 'f l',
        's l' => 's l',
        'l, s f' => 'l, s f',
        'l, f' => 'l, f',
        's l, f' => 's l, f',
        'l s f' => 'l s f',
        'l f s' => 'l f s',
    ),
    'passwordsetting' =>
    array (
        'SystemGeneratedPasswordON' => '',
        'generatepasswordtmpl' => '',
        'lostpasswordtmpl' => '',
        'forgotpasswordON' => false,
        'linkexpiration' => '1',
        'linkexpirationtime' => '30',
        'linkexpirationtype' => '1',
        'systexpiration' => '0',
        'systexpirationtime' => '',
        'systexpirationtype' => '0',
        'systexpirationlogin' => '',
    ),
    'portal_view' => 'single_user',
    'require_accounts' => true,
    'resource_management' =>
    array (
        'special_query_limit' => 50000,
        'special_query_modules' =>
        array (
         0 => 'Reports',
         1 => 'Export',
         2 => 'Import',
         3 => 'Administration',
         4 => 'Sync',
        ),
        'default_limit' => 1000,
    ),
    'rss_cache_time' => '10800',
    'save_query' => 'all',
    'search_wildcard_char' => '%',
    'search_wildcard_infront' => false,
    'session_dir' => '',
    'showDetailData' => true,
    'showThemePicker' => true,
    'site_url' => 'http://csoweb1/SuiteCrm',
    'slow_query_time_msec' => '100',
    'sugar_version' => '7.7.6',
    'sugarbeet' => 0,
    'time_formats' =>
    array (
        'H:i' => '23:00',
        'h:ia' => '11:00pm',
        'h:iA' => '11:00PM',
        'h:i a' => '11:00 pm',
        'h:i A' => '11:00 PM',
        'H.i' => '23.00',
        'h.ia' => '11.00pm',
        'h.iA' => '11.00PM',
        'h.i a' => '11.00 pm',
        'h.i A' => '11.00 PM',
    ),
    'timef' => 'H:i',
    'tmp_dir' => 'cache/xml/',
    'tracker_max_display_length' => 15,
    'translation_string_prefix' => false,
    'unique_key' => 'e35e52e59389bbf3496d8cc01d49b519',
    'upload_badext' =>
    array (
        0 => 'php',
        1 => 'php3',
        2 => 'php4',
        3 => 'php5',
        4 => 'pl',
        5 => 'cgi',
        6 => 'py',
        7 => 'asp',
        8 => 'cfm',
        9 => 'js',
        10 => 'vbs',
        11 => 'html',
        12 => 'htm',
        13 => 'phtml',
    ),
    'upload_dir' => 'upload/',
    'upload_maxsize' => 30000000,
    'use_common_ml_dir' => false,
    'use_real_names' => true,
    'vcal_time' => '2',
    'verify_client_ip' => true,
    );

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