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Creating individual workflow processes and define detailed automatization tasks for your CRM. Break out of the standard SuiteCRM workflow frame and extend your CRM with your very own, personal BI. No need of hiring external consultants doing your customizations; stop dealing with compatibility problems and communication issues that come with it. Save money and get done faster! Keep your CRM as it is meant to be, your CRM!

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#110 - Addon not working - Says key not valid

Closed Bug? created by netops 7 years ago

Just purchased the Workflow module using this key: 409da65a5d4af37866b2185de73a1778 When I try to validate I getr a message saying that the key does not exist. SuiteCRM ver 7.7.6

  1. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    7 years ago

    What version from which store you purchased? There was already a similar issue about license validation few weeks ago.

    • netops member avatar

      netops

      7 years ago

      CMS_WorkflowManager1_3_0.zip was the file downloaded as it was the only one offered, and installed on fresh install of SuiteCRM V7.7.2

    • netops member avatar

      netops

      7 years ago

      Purch from SuiteCRM store. Order #: 451

  2. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    7 years ago

    do you have access to your running config? Please check, if there is a valid suite version entry given. There should be something like that: 'suitecrm_version' => '7.7.6',

    • netops member avatar

      netops

      7 years ago

      It is suiteCRM however the config says 'sugar_version' => '7.7.6', I think i typed 7.7.2 above inadvertantly. just saw that, my bad.

  3. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    7 years ago

    Sugar_version is wrong! It mist be called suitecrm_version. Usually its an update bug done by switching to suite

    • netops member avatar

      netops

      7 years ago

      Its a clean install from scratch, not sugar at all, I have sugar pro running now and need to get away from it so we are testing suitecrm and it is a fresh install I assure you.

    • netops member avatar

      netops

      7 years ago

      Somone must have left that in the fork.

    • jason member avatar

      Jason

      7 years ago

      Just wanted to clarify that you need both sugar_version and suitecrm_version. sugar_version should be 6.5.24 and suitecrm_version should be 7.7.6. Once fixed you should be able to validate your license correctly.

  4. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    7 years ago

    thanks Jason! Does it work now for you?

  5. netops member avatar

    netops

    7 years ago

    Works Now, I added it to the config file. It was a clean install of the latest SuiteCRM downloaded yesterday @ v7.7.6 (according to the about), I purchased the v7.7.5 Security Suite Module Full ver as well and it validated correctly. After adding 'suitecrm_version' => '7.7.6', directly under the sugar_version and it validated this time successfully!

    I looked in the config table in SQL and it states the following:

    |sugar_version | 6.5.24

    Im posting the suitecrm config as well (again, clean install, installed security suite then the workflow. ) :

    <?php // created: 2016-10-31 18:20:45 $sugar_config = array ( 'admin_access_control' => false, 'admin_export_only' => false, 'cache_dir' => 'cache/', 'calculate_response_time' => true, 'calendar' => array ( 'default_view' => 'week', 'show_calls_by_default' => true, 'show_tasks_by_default' => true, 'show_completed_by_default' => true, 'editview_width' => 990, 'editview_height' => 485, 'day_timestep' => 15, 'week_timestep' => 30, 'items_draggable' => true, 'items_resizable' => true, 'enable_repeat' => true, 'max_repeat_count' => 1000, ), 'chartEngine' => 'Jit', 'common_ml_dir' => '', 'create_default_user' => false, 'cron' => array ( 'max_cron_jobs' => 10, 'max_cron_runtime' => 30, 'min_cron_interval' => 30, ), 'currency' => '', 'dashlet_display_row_options' => array ( 0 => '1', 1 => '3', 2 => '5', 3 => '10', ), 'date_formats' => array ( 'Y-m-d' => '2010-12-23', 'm-d-Y' => '12-23-2010', 'd-m-Y' => '23-12-2010', 'Y/m/d' => '2010/12/23', 'm/d/Y' => '12/23/2010', 'd/m/Y' => '23/12/2010', 'Y.m.d' => '2010.12.23', 'd.m.Y' => '23.12.2010', 'm.d.Y' => '12.23.2010', ), 'datef' => 'm/d/Y', 'dbconfig' => array ( 'db_host_name' => 'hostnamexxx', 'db_host_instance' => '', 'db_user_name' => 'xxxxxx', 'db_password' => 'xxxxxxx', 'db_name' => 'SuiteCRM', 'db_type' => 'mssql', 'db_port' => '', 'db_manager' => 'SqlsrvManager', ), 'dbconfigoption' => array ( 'persistent' => true, 'autofree' => false, 'debug' => 0, 'ssl' => false, ), 'default_action' => 'index', 'default_charset' => 'UTF-8', 'default_currencies' => array ( 'AUD' => array ( 'name' => 'Australian Dollars', 'iso4217' => 'AUD', 'symbol' => '$', ), 'BRL' => array ( 'name' => 'Brazilian Reais', 'iso4217' => 'BRL', 'symbol' => 'R$', ), 'GBP' => array ( 'name' => 'British Pounds', 'iso4217' => 'GBP', 'symbol' => '£', ), 'CAD' => array ( 'name' => 'Canadian Dollars', 'iso4217' => 'CAD', 'symbol' => '$', ), 'CNY' => array ( 'name' => 'Chinese Yuan', 'iso4217' => 'CNY', 'symbol' => '¥', ), 'EUR' => array ( 'name' => 'Euro', 'iso4217' => 'EUR', 'symbol' => '€', ), 'HKD' => array ( 'name' => 'Hong Kong Dollars', 'iso4217' => 'HKD', 'symbol' => '$', ), 'INR' => array ( 'name' => 'Indian Rupees', 'iso4217' => 'INR', 'symbol' => '₨', ), 'KRW' => array ( 'name' => 'Korean Won', 'iso4217' => 'KRW', 'symbol' => '₩', ), 'YEN' => array ( 'name' => 'Japanese Yen', 'iso4217' => 'JPY', 'symbol' => '¥', ), 'MXM' => array ( 'name' => 'Mexican Pesos', 'iso4217' => 'MXM', 'symbol' => '$', ), 'SGD' => array ( 'name' => 'Singaporean Dollars', 'iso4217' => 'SGD', 'symbol' => '$', ), 'CHF' => array ( 'name' => 'Swiss Franc', 'iso4217' => 'CHF', 'symbol' => 'SFr.', ), 'THB' => array ( 'name' => 'Thai Baht', 'iso4217' => 'THB', 'symbol' => '฿', ), 'USD' => array ( 'name' => 'US Dollars', 'iso4217' => 'USD', 'symbol' => '$', ), ), 'default_currency_iso4217' => 'USD', 'default_currency_name' => 'US Dollars', 'default_currency_significant_digits' => 2, 'default_currency_symbol' => '$', 'default_date_format' => 'm/d/Y', 'default_decimal_seperator' => '.', 'default_email_charset' => 'UTF-8', 'default_email_client' => 'sugar', 'default_email_editor' => 'html', 'default_export_charset' => 'UTF-8', 'default_language' => 'en_us', 'default_locale_name_format' => 's f l', 'default_max_tabs' => '7', 'default_module' => 'Home', 'default_navigation_paradigm' => 'gm', 'default_number_grouping_seperator' => ',', 'default_password' => '', 'default_permissions' => array ( 'dir_mode' => 1528, 'file_mode' => 493, 'user' => '', 'group' => '', ), 'default_subpanel_links' => false, 'default_subpanel_tabs' => true, 'default_swap_last_viewed' => false, 'default_swap_shortcuts' => false, 'default_theme' => 'SuiteP', 'default_time_format' => 'h:ia', 'default_user_is_admin' => false, 'default_user_name' => '', 'demoData' => 'no', 'disable_convert_lead' => false, 'disable_export' => false, 'disable_persistent_connections' => 'false', 'display_email_template_variable_chooser' => false, 'display_inbound_email_buttons' => false, 'dump_slow_queries' => false, 'email_address_separator' => ',', 'email_default_client' => 'sugar', 'email_default_delete_attachments' => true, 'email_default_editor' => 'html', 'enable_line_editing_detail' => true, 'enable_line_editing_list' => true, 'export_delimiter' => ',', 'export_excel_compatible' => false, 'hide_subpanels' => true, 'history_max_viewed' => 50, 'host_name' => 'csoweb1', 'import_max_execution_time' => 3600, 'import_max_records_per_file' => 100, 'import_max_records_total_limit' => '', 'installer_locked' => true, 'jobs' => array ( 'min_retry_interval' => 30, 'max_retries' => 5, 'timeout' => 86400, ), 'js_custom_version' => '', 'js_lang_version' => 1, 'languages' => array ( 'en_us' => 'English (US)', ), 'large_scale_test' => false, 'lead_conv_activity_opt' => 'donothing', 'list_max_entries_per_page' => 20, 'list_max_entries_per_subpanel' => 10, 'lock_default_user_name' => false, 'lock_homepage' => false, 'lock_subpanels' => false, 'log_dir' => '.', 'log_file' => 'suitecrm.log', 'log_memory_usage' => false, 'logger' => array ( 'level' => 'fatal', 'file' => array ( 'ext' => '.log', 'name' => 'suitecrm', 'dateFormat' => '%c', 'maxSize' => '10MB', 'maxLogs' => 10, 'suffix' => '', ), ), 'max_dashlets_homepage' => '15', 'name_formats' => array ( 's f l' => 's f l', 'f l' => 'f l', 's l' => 's l', 'l, s f' => 'l, s f', 'l, f' => 'l, f', 's l, f' => 's l, f', 'l s f' => 'l s f', 'l f s' => 'l f s', ), 'passwordsetting' => array ( 'SystemGeneratedPasswordON' => '', 'generatepasswordtmpl' => '', 'lostpasswordtmpl' => '', 'forgotpasswordON' => false, 'linkexpiration' => '1', 'linkexpirationtime' => '30', 'linkexpirationtype' => '1', 'systexpiration' => '0', 'systexpirationtime' => '', 'systexpirationtype' => '0', 'systexpirationlogin' => '', ), 'portal_view' => 'single_user', 'require_accounts' => true, 'resource_management' => array ( 'special_query_limit' => 50000, 'special_query_modules' => array ( 0 => 'Reports', 1 => 'Export', 2 => 'Import', 3 => 'Administration', 4 => 'Sync', ), 'default_limit' => 1000, ), 'rss_cache_time' => '10800', 'save_query' => 'all', 'search_wildcard_char' => '%', 'search_wildcard_infront' => false, 'session_dir' => '', 'showDetailData' => true, 'showThemePicker' => true, 'site_url' => 'http://csoweb1/SuiteCrm', 'slow_query_time_msec' => '100', 'sugar_version' => '7.7.6', 'sugarbeet' => 0, 'time_formats' => array ( 'H:i' => '23:00', 'h:ia' => '11:00pm', 'h:iA' => '11:00PM', 'h:i a' => '11:00 pm', 'h:i A' => '11:00 PM', 'H.i' => '23.00', 'h.ia' => '11.00pm', 'h.iA' => '11.00PM', 'h.i a' => '11.00 pm', 'h.i A' => '11.00 PM', ), 'timef' => 'H:i', 'tmp_dir' => 'cache/xml/', 'tracker_max_display_length' => 15, 'translation_string_prefix' => false, 'unique_key' => 'e35e52e59389bbf3496d8cc01d49b519', 'upload_badext' => array ( 0 => 'php', 1 => 'php3', 2 => 'php4', 3 => 'php5', 4 => 'pl', 5 => 'cgi', 6 => 'py', 7 => 'asp', 8 => 'cfm', 9 => 'js', 10 => 'vbs', 11 => 'html', 12 => 'htm', 13 => 'phtml', ), 'upload_dir' => 'upload/', 'upload_maxsize' => 30000000, 'use_common_ml_dir' => false, 'use_real_names' => true, 'vcal_time' => '2', 'verify_client_ip' => true, );

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