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#273 - cannot connect to the portal

Closed Bug? created by jeremielepere 5 years ago

Dear sir,

I followed the installation guide for the portal on both sides, SuiteCrm and Wordpress. the connection is succesfull.

when I try to login with an existing contact account, it seems that the credentials are correct but it stays on login page. when the username dont exist, or the password is not correct, I get error message; username or password incorrect.

Thank you in advance for your support>

Jeremie lepere. PASolutions.

  1. Biztech member avatar

    AppJetty Provider Affiliate

    5 years ago

    Hi Jeremie,

    Thank you for contacting Biztech Support team. We are happy to assist you with your recent query about our WordPress SuiteCRM Customer Portal Pro.

    Would you please share WP Admin and Suite Admin credentials also, FTP details with us at support@biztechconsultancy.com? Our technical team will check the issue and get it working for you.

    Hope this helps! Let us know for any further concern!

    Regards, Biztech.

    • jeremielepere member avatar

      jeremielepere

      5 years ago

      Hello,

      Thank you for your reply, The application is not deployed yet, we are evaluating the plug-in on local (on VM using Bitnami and suitecrm & wordpress stacks), is this an issue to get the plug-in working?

      Best regards,

      Jeremie.

  2. Biztech member avatar

    AppJetty Provider Affiliate

    5 years ago

    Hi Jeremie,

    Thank you for writing back to us.

    Would you please let us know that which stack are you using and also if you could share some details regarding the same.

    It would be great if you could get back to us on email at support@biztechconsultancy.com to make the communication faster.

    Awaiting for your respose!

    Regards, Biztech.

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