by AppJetty

Reduce Operational costs and improve customer satisfaction by giving access of advanced knowledge base and robust ticketing system to unlimited customers. Get your custom data-management flow configured with SuiteCRM customer portal for WordPress.

Free 30 day trial
Try it Now

#2119 - Screen frozen when attempting to configure portal layout for modules

Closed Bug? created by alex4 Verified Purchase 4 years ago

Every time I try to configure portal layout for a module, I click the "edit view" button, then a div called backgroundpopup blocks all of the controls on the screen, and no options appear for me to configure the layout. Additionally, I receive a "mismatch" error when trying to connect the Wordpress side to the CRM via the URL.Is the URL just the root address (with or without /) to the CRM instance, the documentation does not say.

  1. alex4 member avatar

    alex4 Verified Purchase

    4 years ago

    I managed to figure out what was going on with the Wordpress connection, it does not seem to support https. However, I still cannot edit the portal layouts in the portal configuration on the CRM side, when I click to edit any part of a module, a small box appears the screen dims, and nothing appears.

  2. Biztech member avatar

    AppJetty Provider Affiliate

    4 years ago

    Hello Alex,

    Greetings for the day!

    It seems we're in communication, so in case of any concern please feel free to get in touch.

    Have a nice day ahead.

    Kind Regards, Appjetty

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "This was the most professional Customer Portal that I've tried. Extremely easy to setup and configure. The support is phenomenal as well. 5 stars!!" - tmonrose

    Read More Reviews