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Reduce Operational costs and improve customer satisfaction by giving access of advanced knowledge base and robust ticketing system to unlimited customers. Get your custom data-management flow configured with SuiteCRM customer portal for WordPress.

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#2010 - Credentials not accepted when using LDAP

Closed Bug? created by aphidconsulting Verified Purchase 3 years ago

We have a SuiteCRM 7.11.2 that is using LDAP authentication.

User can log in to SuiteCRM just fine, but when setting up the authentication of the Portal (/wp-admin/admin.php?page=biztech-crm-portal) it never works.

Tracked down the issue and the suitecrm.log (using debug mode) shows [FATAL] SECURITY: User authentication for USER failed.

Have you tested this plugin when SuiteCRM is using LDAP auth?

thanks for your help

  1. Biztech member avatar

    AppJetty Provider Affiliate

    3 years ago

    Hello Shane,

    Greeting from Appjetty !

    Thank you for purchasing the Customer Portal.

    In regards to your concern, we have checked on our for the LDAP thing, we can surely provide the support for it.

    We just need to put a checkbox in Wordpress Portal Admin Section defining that this credential is for LDAP or not. We will make a changes and provide you the updated zip over the email. So you can install that updated zip on your side. Sounds good?

    Feel free to get in touch with us over the email support@appjetty.com in case of any queries from your end and we would be happy to assist you further.

    I hope it helps!

    Kind Regards, Appjetty

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