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#1676 - Connection not successful. Please check SugarCRM version, URL, Username and Password

Closed Bug? created by subs 3 years ago

after installing the SuiteCRM plugin and validating successfully. SuiteCRM success.png Then, we go to the WordPress plugin and upload it and activate it. When trying to connect back to our SuiteCRM instance we get the error message: > Connection not successful. Please check SugarCRM version, URL, Username and Password connection error.png

These log entries are added directly after I click Save Changes button into apache2 error log file in /var/log/apache2/error.log they might be relevant.

[Fri Jan 04 09:53:58.860805 2019] [:error] [pid 31236] [client 50.31.168.4:14051] PHP Notice:  Undefined index: action in /var/www/html/suitecrm/modules/bc_wp_portal_notification/bc_wp_portal_notification_save.php on line 22
[Fri Jan 04 09:53:58.860853 2019] [:error] [pid 31236] [client 50.31.168.4:14051] PHP Notice:  Undefined index: module in /var/www/html/suitecrm/modules/bc_wp_portal_notification/bc_wp_portal_notification_save.php on line 22
[Fri Jan 04 09:53:58.878179 2019] [:error] [pid 31236] [client 50.31.168.4:14051] PHP Notice:  Undefined index: moduleList in /var/www/html/suitecrm/modules/AOW_WorkFlow/AOW_WorkFlow.php on line 150
[Fri Jan 04 09:53:58.878740 2019] [:error] [pid 31236] [client 50.31.168.4:14051] PHP Notice:  Undefined index: moduleList in /var/www/html/suitecrm/modules/AOW_WorkFlow/AOW_WorkFlow.php on line 150
[Fri Jan 04 09:53:59.069965 2019] [:error] [pid 31236] [client 50.31.168.4:32300] PHP Notice:  Undefined variable: error in /var/www/html/suitecrm/custom/service/v4_1_custom/SugarWebServiceImplv4_1_custom.php on line 2027
[Fri Jan 04 09:53:59.175464 2019] [:error] [pid 31234] [client 50.31.168.4:33975] PHP Notice:  Undefined index: action in /var/www/html/suitecrm/modules/bc_wp_portal_notification/bc_wp_portal_notification_save.php on line 22
[Fri Jan 04 09:53:59.175524 2019] [:error] [pid 31234] [client 50.31.168.4:33975] PHP Notice:  Undefined index: module in /var/www/html/suitecrm/modules/bc_wp_portal_notification/bc_wp_portal_notification_save.php on line 22
[Fri Jan 04 09:53:59.192099 2019] [:error] [pid 31234] [client 50.31.168.4:33975] PHP Notice:  Undefined index: moduleList in /var/www/html/suitecrm/modules/AOW_WorkFlow/AOW_WorkFlow.php on line 150
[Fri Jan 04 09:53:59.192592 2019] [:error] [pid 31234] [client 50.31.168.4:33975] PHP Notice:  Undefined index: moduleList in /var/www/html/suitecrm/modules/AOW_WorkFlow/AOW_WorkFlow.php on line 150

Our Specs: we use SuiteCRM Version 7.8.24 (Sugar Version 6.5.25 (Build 344)). we use WordPress 5.0.2. both are on the same VM running CentOS 7 with PHP v7.0.30 and served by Apache2 v2.4.18 web server.

  1. subs member avatar

    subs

    3 years ago

    update: our OS is Ubuntu 16.04.5 LTS (Xenial Xerus) not CentOS 7

  2. subs member avatar

    subs

    3 years ago

    The Issue was SOLVED The password was very complex and pobably is not escaped properly. Thank you.

  3. Biztech member avatar

    AppJetty Provider Affiliate

    3 years ago

    Hi There,

    Thank you for contacting us with your concern.

    If you have any additional questions for the Portal, feel free to approach us. Our Email id: support@appjetty.com

    Have a good day.

    Regards, Appjetty Team.

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