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#5237 - Rebuilding error

Closed Bug? created by 8 months ago

240228-111838.png

I've installed the files but a get a error when i rebuild the crm.

How can i fix this?

  1. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    8 months ago

    Hello

    Can you please let us know the error you are getting on rebuilding CRM

    Thank You, Brainvire Team.

    • agriholland member avatar

      8 months ago

      ScreenShot249.png

      Is there a debug option?

  2. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    8 months ago

    Hello,

    Can you please check your PHP version and also please check you have provided complete 777 permission to all the files

    Thank You, Brainvire Team

    • BrainvireInfotech member avatar

      Brainvire Infotech Pvt. Ltd Provider Affiliate

      8 months ago

      Hello,

      You can check the logs under path logs/prod/prod.log under your CRM directory. Please let me know your SuiteCRM & PHP version

      Thank You, Brainvire Team.

    • agriholland member avatar

      8 months ago

      crm 8 and php 8.0.30

  3. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    8 months ago

    Hello,

    Is it possible for you to give access to your CRM to check the issue. My skype ID : Santhy Jose_BVI

    Thank you Brainvire Team

  4. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    8 months ago

    Hello,

    Were you able to resolve the issue? if you are still facing the issue, can you please provide access to your CRM to check the issue.

    Thank You, Brainvire Team.

  5. agriholland member avatar

    8 months ago

    I am not allowed to grant you access. :(

  6. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    8 months ago

    Hello

    Please provide 777 access to your suitecrm folder. You are getting this error as suitecrm is not able to find the view .Looks like it's permission issue.

    Thank you, Brainvire Team

  7. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    8 months ago

    Hello,

    In order to understand the issue, we need to have suitecrm log and php log file. Can you please provide that file or screenshot of it? Also in your browser on debugging console are you getting any error when you are loading the UI? Can you provide a screenshot for the same.

    Thank you, Brainvire Team

  8. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    7 months ago

    Hello,

    Closing the ticket assuming issue has been resolved at customer end as per the new support ticket

    Thank You, Brainvire Team

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