by Urdhva Tech

Need a landing page for your next campaign? A way for your customers to create support cases? Do your sales reps need a way to enter leads? With WebToModule you can create custom webforms for these any many other users. Supports all modules, including custom modules.

Includes a 30 day guarantee
Try it Now

#3240 - Database failure. Please refer to suitecrm.log for details.

Closed Bug? created by adminsupport 3 years ago

I had a similar issue as case 2555 ... "Database failure. Please refer to suitecrm.log for details."

I went through the full form creation process and received this error each time. Did a Quick Repair several times. Any guidance would be helpful ... last log entries:

Mon Nov 23 20:00:51 2020 [4673][1][FATAL] Exception handling in /var/www/html/suitecrm/include/MVC/Controller/SugarController.php:400 Mon Nov 23 20:00:51 2020 [4673][1][FATAL] Exception in Controller: Database failure. Please refer to suitecrm.log for details. Mon Nov 23 20:00:51 2020 [4673][1][FATAL] backtrace:

0 /var/www/html/suitecrm/include/database/DBManager.php(353): sugar_die('Database failur...')

1 /var/www/html/suitecrm/include/database/DBManager.php(328): DBManager->registerError('Error inserting...', 'Error inserting...', true)

2 /var/www/html/suitecrm/include/database/MysqliManager.php(179): DBManager->checkError('Error inserting...', true)

3 /var/www/html/suitecrm/include/database/DBManager.php(519): MysqliManager->query('INSERT INTO ut_...', true, 'Error inserting...')

4 /var/www/html/suitecrm/data/SugarBean.php(2411): DBManager->insert(Object(UT_WebToModule))

5 /var/www/html/suitecrm/modules/UT_WebToModule/WebToModuleFormSave.php(172): SugarBean->save()

6 /var/www/html/suitecrm/include/MVC/View/SugarView.php(834): include_once('/var/www/html/s...')

7 /var/www/html/suitecrm/include/MVC/View/views/view.classic.php(72): SugarView->includeClassicFile('modules/UT_WebT...')

8 /var/www/html/suitecrm/include/MVC/View/SugarView.php(226): ViewClassic->display()

9 /var/www/html/suitecrm/include/MVC/Controller/SugarController.php(435): SugarView->process()

10 /var/www/html/suitecrm/include/MVC/Controller/SugarController.php(375): SugarController->processView()

11 /var/www/html/suitecrm/include/MVC/SugarApplication.php(113): SugarController->execute()

12 /var/www/html/suitecrm/index.php(52): SugarApplication->execute()

13

Thanks!

  1. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    3 years ago

    Hello,

    Thank you for using our add-on. It seems database table is not created during installation. Can you please try Quick Repair & rebuild from admin? and do execute query for new table definition. Let us know how it goes.

    Thanks & Regards, Team Urdhva Tech

  2. adminsupport member avatar

    adminsupport

    3 years ago

    Thanks for the quick response!

    I have done the Quick Repair & rebuild from admin several times. I also closed all browsers, just in case.

    Some additional information, in case it is helpful:

    SuiteCRM version: Version 7.11.10 Sugar Version 6.5.25 (Build 344)

    Downloaded add-on version: WebToModule5.3

    Can you provide more instructions regarding this line?: "do execute query for new table definition" ... I am not sure how to execute this task.

    Thanks

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      3 years ago

      Once you quick repair & rebuild. At bottom of the screen you will have a box like query window which will show you database mismatch. You will also have button called Execute. Do execute that query. If you are not sure about it. Feel free to contact us on Skype. Our Skype id is urdhvatech

      Thanks & Regards, Team Urdhva Tech

    • adminsupport member avatar

      adminsupport

      3 years ago

      After the quick repair & rebuild, I do not see at the bottom of the screen a box like query window showing a database mismatch or a button called Execute.

      I am currently on Skype waiting for Urdhva to accept the invitation.

      Thanks

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      3 years ago

      It is fixed now. closing case now.

  3. adminsupport member avatar

    adminsupport

    3 years ago

    Thanks for the call!

    ... as usual, as soon as you go to the Dentist, the tooth stops hurting.

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      3 years ago

      ha ha ha, Thank you for using our add-on. Feel free to get in touch in case if you have any question.

      Thanks & Regards, Team Urdhva Tech

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating