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#154 - Licence key validation
Hi, I press "Validate" with my licence key properly entered in the designated field, a small rotating icons appears but nothing happens. Could you help me out here ?
Thanks
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7 years ago
Hello,
Seems strange, That should not happen, I just downloaded a demo key and tested, it worked for me. Can you please confirm your internet was on? during the validation check? If issues persists please get in touch with us over skype, our skype id is : urdhvatech
Thanks & Regards, Team Urdhva Tech
7 years ago
Hi yes I checked. Actually the server I use for suiteCRM is a remote server, not a local one. Could you please check that my key is correct ? 5202d8dae8b010c7fbbdef36a9b089c5 Thanks
7 years ago
Hello,
We have checked with your key and seems it is working well. Can you please check the file permission on your server ? May be that can cause the issue you are facing.
Let us know, if it is working or not with the correct file permission. If file permission is corrent on your server and you still get the same error then I will convey to https://store.suitecrm.com and they will contact you soon.
Thanks & Regards, Team Urdhva Tech.
7 years ago
Hi, No problem with permissions (I've even done a temporary chmod -R 777 to see if it would work) Thanks for you help !
7 years ago
Hello,
Please come up on Skype, so we will check it quickly. Our Skype id is : urdhvatech
Thanks & Regards, Team Urdhva Tech.
7 years ago
It was the issue of DNS on customer server. It is fixed by customer, so closing this thread.
Thanks & Regards, Team Urdhva Tech