by Variance InfoTech Pvt Ltd

Webhooks allow communication with third-party applications by sending instant web notifications every time an event occurs in your SuiteCRM. With the Webhooks Integration, you can configure HTTP URLs and associate them in workflow rules to automate the entire notification process.

Free 30 day trial
Try it Now

#4610 - unable to enter license key

Closed Installation created by VTG Verified Purchase a year ago

I am able to install the module, but am presented with a 500 error at the next step where I am supposed to enter the license key at /index.php?module=VIWebHookIntegrationLicenseAddon&action=license

I looked at the suitecrm.log file and see this error:

Bean file does not exist in path: modules/VIWebHookIntegrationLicenseAddon/VIWebHookIntegrationLicenseAddon.php

Do you know what may be missing?

Thank you, Wendy

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello Wendy,

    Apologies for the problem you're facing.

    is it possible for you to share your CRM Login Credential and FTP Details where you hosted your CRM?

    If yes then please share with us on "techsupport@varianceinfotech.com". So we'll check it from our end and you will get quick solution.

    Also tell us in which SuiteCRM version you've installed Webhook Integration Extension Zip

    Regards,
    Variance Infotech PVT LTD

  2. suitecrm7 member avatar

    VTG Verified Purchase

    a year ago

    Unfortunately, we do not have external FTP access. We are running Version 7.12.8.

    We are able to install the module, it will error when trying to bring up the screen to enter the license key.

    Thank you, Wendy

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Hello Wendy,

      Did you Repair & Rebuild your CRM if not then please do Repair & Rebuild your CRM.

      Also give 777 Recursive permission to your whole CRM Folder.

      Regards,
      Variance Infotech PVT LTD

  3. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello

    Thanks for your valuable support and being our customer. As per our last discussion related to ticket, hope you've received satisfied answer from our support team. For now, We're closing the ticket but if you've any questions or concern feel free to email us on techsupport@varianceinfotech.com or reply to the same ticket.

    Regards,
    Support Team Variance InfoTech Pvt Ltd

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...