by Variance InfoTech Pvt Ltd

Webhooks allow communication with third-party applications by sending instant web notifications every time an event occurs in your SuiteCRM. With the Webhooks Integration, you can configure HTTP URLs and associate them in workflow rules to automate the entire notification process.

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#4413 - Webhook not sending notifcation

In Progress General Question created by 4 months ago

I am having issue in webhook integration wherein whenever im creating a record on the given module webhook is working fine however when i updated a field in the module, webhook is not sending any notifications on the app.

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    4 months ago

    Hello,

    Did you select the PUT Method in the Workflow for Webhook Integration?

    For sending notification on the app whenever you update any field in the Module, you need to select PUT Method while creating workflow using Webhook.

    Regards,
    Variance Infotech PVT LTD

    • mrk_Outsoar member avatar

      4 months ago

      Good day, For my follow up question. i'm using rocket chat as my third party app and it only support POST method. is there any solution for this?

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      4 months ago

      Hello,

      Currently if you select the POST Method then it'll post the data to your third party app but you can't able to identify that updating existing record or added new one because POST Method is always used for adding new record.

      For the solution, We need to do some modification for you like passing the identification in post data and you need to identify based on that identification.

      Regards, Variance Infotech PVT LTD

    • mrk_Outsoar member avatar

      4 months ago

      what does all records means? is it triggered when newly created or modified record or any events?

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      4 months ago

      Yes.

      It'll trigger for all records if we apply the solution which i gave.

      Regards,
      Variance Infotech PVT LTD

    • mrk_Outsoar member avatar

      4 months ago

      I've tried ticking the textbox "repeated runs" while using POST method and it solves my problem.it notifies when a record is created or modified. is it also an appropriate solution?

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      4 months ago

      Yes. It'll notifies but how can you identify at third part application record is created or modified?

      We have passed identification parameter from SuiteCRM to third party application based on the Method in Workflow. If Method is POST then we didn't passed record id and If Method is PUT then we passed record id to third party application.

      Regards,
      Variance Infotech PVT LTD

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