RT Telephony

by Rolustech

Unify communications within SuiteCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.

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#389 - Phone icons not appearing

Closed Installation created by internetcloudtechnologies 7 years ago

When we installed RT Telephone package, icons for call & message are not showing in front of phone type fields.

Instance where we installed this package have following credentials:

Site URL: Username: Password:
Please let us know what needs to be fixed in this installation.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi,

    Thank you for reaching out.

    Let us take a look and get back to you as soon as possible.

    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

    • rsimcik member avatar

      rsimcik

      7 years ago

      Hello, pls is there any progress with this issue? I'm hitting the same problem with latest RT-Telephony_V3.2 on SuiteCRM 7.8.3, PHP 7.1.5

      Thanks in advance.

      Radek Simcik

  2. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi,

    This issue was resolved. Please make sure that you have both Calls and SMS enabled for the CRM user in the IVR settings (Admin Panel).

    If you still face the same issue then please share your Suite and Twilio credentials with us at support@rolustech.com so that one of our support engineers can take a look.

    Thank you.

    Regards, Rolustech Support

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  • Supported Versions
  • 7.0.0 to 7.13.0

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