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#1614 - I keep getting cannot unselect all inbound sources error
I keep getting cannot unselect all inbound sources error
smervin
5 years ago
Hi,
Thanks for sharing this issue. Can you kindly share what is your SuiteCRM version and the version of RT Telephony installed on it?
Also, kindly share a screenshot of the user configuration at the bottom of the RT Telephony settings,
Kind Regards, Rolustech Support Team support@rolustech.com
5 years ago
SuiteCRM Version 7.10.7 Sugar Version 6.5.25 (Build 344)
RT Version - 3.5.1
5 years ago
Thanks for providing the details. We are looking into the issue and we will get back to you shortly.
Kind Regards, Rolustech Support Team support@rolustech.com
5 years ago
Hi,
The issue you are facing is not an error. It is an alert that you cannot unselect all inbound sources against each user. To avoid getting this alert, kindly select at least one inbound receiver for each user from the following options:
Allow phone Mobile Allow Phone Office Allow Phone Home Allow Browser
Kind Regards, Rolustech Support Team support@rolustech.com
5 years ago
Perfect, that seemed to work. Now does the text messages only show outbound or inbound as well?
5 years ago
We are glad that we were able to help you out.
Yes, you can use RT Telephony for outbound as well as inbound text messaging.
Let us know f you have any more questions.
Kind Regards, Rolustech Support Team support@rolustech.com