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#3241 - I am unable to get to the settings pages, keeps showing the license key verification page.
I am unable to get to the pages Manage Predefine Tags, Manage Regular Users and Populate Limit as it keeps showing the license verification page, I have re-entered the code and checked and shows sucess, but still it is unable to proceed, I can add the new field type for which I have done.
Screenshots below of what I can see. http://screenshots.justapps.eu/Darren/20201125104728tfgsv.png http://screenshots.justapps.eu/Darren/202011251048095tysj.png
I am using Version 7.11.18 Sugar Version 6.5.25 (Build 344)
3 years ago
Hello Daren,
This should not happen, Can you confirm you have checked below?
1) Admin -> Repair -> Quick repair and rebuild. Execute if any query appears. 2) Check the file permission and ownership on your server, and set it to correct one
If issue persists, Please get in touch with us over skype, We might need to check your system for the issue.
Thanks & Regards, Team Urdhva Tech
3 years ago
our skype id is: urdhvatech
3 years ago
Got in touch over skype, and found out that some third-party addon was resetting the user hook array, and that's why the problem was coming. We have resolved the issue, and the other vendor will be notified for the issue he has in his package.