by diligent

SweeterGDPR adds a lot of new features to your SuiteCRM, each one aimed at easing compliance with GDPR requirements, and maintaining data protection best practices.

Free 30 day trial
Try it Now

#2966 - Plugin breaks SuiteCRM after install

Closed Installation created by christopherkunz 2 years ago

Installation completes successfully on my 7.11.13 suitecrm test instance (with no other third-party modules installed), but after installation, the CRM is broken (see screenshot). The errors in the log are always this:

Thu Jul 23 08:52:52 2020 [11876][1][FATAL] Query Failed: SELECT * FROM dt_gdpr WHERE deleted=0 LIMIT 0,1: MySQL error 1146: Table 'suitecrm.dt_gdpr' doesn't exist Thu Jul 23 08:52:52 2020 [11876][1][FATAL] Exception handling in /var/www/html/include/MVC/Controller/SugarController.php:400 Thu Jul 23 08:52:52 2020 [11876][1][FATAL] Exception in Controller: Datenbank Fehler. Bitte sehen Sie in der Datei suitecrm.log nach. Thu Jul 23 08:52:52 2020 [11876][1][FATAL] backtrace:

0 /var/www/html/include/database/DBManager.php(353): sugar_die('Datenbank Fehle...')

1 /var/www/html/include/database/DBManager.php(328): DBManager->registerError(' Query Failed: ...', ' Query Failed: ...', true)

2 /var/www/html/include/database/MysqliManager.php(179): DBManager->checkError(' Query Failed: ...', true)

3 /var/www/html/modules/DT_GDPR/gdpr_utils.php(371): MysqliManager->query('SELECT * FROM d...', true)

4 /var/www/html/modules/DT_GDPR/logic_hooks/display_action_button.php(11): isDataPrivacyManager('1')

5 /var/www/html/include/utils/LogicHook.php(274): DT_GDPRLogActionButton->DT_GDPRLogActionButtonProcess('after_ui_footer', NULL)

6 /var/www/html/include/utils/LogicHook.php(213): LogicHook->process_hooks(Array, 'after_ui_footer', NULL)

7 /var/www/html/include/MVC/View/SugarView.php(265): LogicHook->call_custom_logic('', 'after_ui_footer')

8 /var/www/html/include/MVC/Controller/SugarController.php(435): SugarView->process()

9 /var/www/html/include/MVC/Controller/SugarController.php(375): SugarController->processView()

10 /var/www/html/include/MVC/SugarApplication.php(113): SugarController->execute()

11 /var/www/html/index.php(52): SugarApplication->execute()

12

  1. diligent member avatar

    diligent Provider Affiliate

    2 years ago

    Dear christopherkunz, we will look into this and get back to you ASAP. We'll contact you here in case there are any questions from our side.

    Thanks, diligent team

  2. diligent member avatar

    diligent Provider Affiliate

    2 years ago

    Hello christopherkunz,

    we presume this to be a server configuration error. Most likely the database user couldn’t create the needed data table (as the error we are seeing relates to non existing tables, which should have been created at the installation time). Try increasing your database user permissions to cover creation of new tables within the datbase SuiteCRM uses.

    If that still does not work, you can reach out to us and send us the install logs at support@dtbc.eu

    Thanks, diligent team

    • christopherkunz member avatar

      christopherkunz

      2 years ago

      Hello, I have checked the database permissions and they are fine. In fact, the table is not created at all, I have grepped through the installation log and found no CREATE TABLE statement for that table. I will send redacted installation logs via e-mail.

    • diligent member avatar

      diligent Provider Affiliate

      2 years ago

      Hello christopherkunz,

      we will gladly revist your case whenever it suits you. Our offer for a webmeeting as communicated via e-mail still stands.

      Thanks, diligent Team

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...