by Verity Infotech

With the SuiteCRM SMS Integration, your team can engage buyers and increase sales revenue with individualized conversations via one-click SMS sending from anywhere in the CRM. Utilize convenient features like: two-way single or bulk messaging, SMS templates, message scheduling and more.

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#3195 - Duplicate Leads with same phone number

Closed General Question created by support16 Verified Purchase a year ago

How does your solution handle multiples leads/accounts with the same contact information? does it add an sms history item to each entry, much like the relationship to emails? or is it tied directly to a lead and what logic is used to identify which lead to file it against?

  1. verityinfotech member avatar

    Verity Infotech Provider Affiliate

    a year ago

    Hello,
    Each SMS History records having a Flex Relate field which represents the Relationship with either Account or Lead.
    If you have any queries, please reach us to skype.

    Skype: info@verityinfotech.com

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