by Implicit Inc.

Implicit FrontEnd for Mac is an Outlook integration solution for SuiteCRM which enables users to do all their CRM work from within Outlook. Use Email side-panel in Outlook to view CRM information, update or create new CRM records and archive email to any CRM record.

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#1116 - You do not have access

Closed Installation created by mike1 2 years ago

I purchased two licenses and was able to get the add in installed. However, when I get to the login screen and put in my license, the only it only allows me to select continue trial to move forward. Once I do that, if I try to refresh the modules, it says you do not have access. The CRM user I am using has System Administrator Access already.

  1. Implicit member avatar

    Implicit Inc. Provider

    2 years ago

    Mike, these are two different issues. Your license is still a trial license until its converted to purchase. This is the reason you are prompted to continue with the trial license. Were you able to run the initial sync and synchronize data from SuiteCRM to Outlook? I have a suspicion that you haven't done initial sync first. Please see our user guide https://www.outlook-integration.com/Docs/frontend#sync_configuration
    on how to configure and run initial sync

  2. mike1 member avatar

    mike1

    2 years ago

    We did not receive anything to install on the computer itself. We only have the XML file thats included in the documentation. I'm not seeing any of the settings from what your documentation. (FYI we are on outlook for mac)

    • Implicit member avatar

      Implicit Inc. Provider

      2 years ago

      if you are on outlook for mac, there is nothing to install on the desktop. Please read the installation guide at: https://www.outlook-integration.com/Docs/frontend365

    • mike1 member avatar

      mike1

      2 years ago

      We did follow those instructions. When we click refresh modules and fields, shows an error at the bottom that says you do not have access. Also none of our custom modules are there.

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