by viznet

Do you need to send SMS messages from SuiteCRM? SendSMS is the right tool for you. It allows sending SMS with ease to any Contact or Lead or even to many recipients at one time from the List View. SendSMS supports Callfire, Clikatell and Plivo SMS Gateways as well as any custom configuration. Communicate better and faster and improve your marketing efforts with SendSMS.

Free 30 day trial
Try it Now

#1619 - Clickatell From # format?

Open Installation created by sschultz 4 years ago

Trying to send test message from SendSMS Configuration. Errror: Invalid FROM number. Have tried several formats. +12027530670? No +? Please advise

clickatel from format.JPG

  1. viznet member avatar

    viznet Provider

    4 years ago

    Hello From number can only be specified when using two-way integration. Otherwise, please leave this fileld empty.

    • sschultz member avatar

      sschultz

      4 years ago

      Tried without from number (left blank). same result - Invalid FROM Number. I signed up for two-way with clickatell - # 202.753.0670 SendSMS is not two way? SendSMS name does imply SEND. But thought I read about two-way.

    • viznet member avatar

      viznet Provider

      4 years ago

      Hello, sorry for that. We will need to check this further. SendSMS is one way, meaning that you can just send message to a number. We do not support receiving responses. But you should be able to send at least. We will check it and get back.

    • viznet member avatar

      viznet Provider

      4 years ago

      Hello, Just an update on this topic. We have done some tests. For two way integration, you need to register "from" number. Please read this info from Clickatell:

      Two-way numbers

      "You’ve selected two-way messaging but don’t have an active long number or short code yet. In order to receive replies to your messages you’ll need to apply for either a long number or short code – you’ll be given the opportunity to do this once you’ve completed the setup of your new integration"

  2. viznet member avatar

    viznet Provider

    4 years ago

    Would you be able to send your suitecrm.log file ? if yes, please send to support@viznet.pl Thanks

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...