Twilio SMS extension allows you to send SMS (leads, contacts, employees, prospects, users accounts) and receive ( from Twilio) with details such as message, date and time of SMS, status, etc.
This addon allows you to send and receive SMS from and it also logs a SMS
The Benefits / Key Features of SMS module
- Allow you to effectively communicate through Twilio SMS data across SuiteCRM.
- SMS logging provides a means of reducing call costs by analyzing call records. A business can see who has answered each call, how long it takes them to answer the call and how long they spend on the phone.
- This helps business owners to have confidence that their staff are handling calls quickly and efficiently, as well as highlighting staffing level requirements across the day. Often the call log is shown on an intelligent wallboard display, constantly monitoring staff effectiveness.
- Using a call logging can help owners to drive sales, improve staff performance, win and retain customers, deter fraudsters, and quickly settle customer disputes.
- Enable you to connect with your contacts better which will help your business generate more revenue.
iF you want to send a sms from sms log sub-panel so, should have to phone_mobile or phone_mobile_c field in your module. if field is not existed in your module then you can create the custom field through the studio.
- If you are using Twilio Trial Account. You must have to verify your number for SMS service.
1.Admin Panel :
2. Twilio Configuration:
Note : Please put this URL in web-hook of Twilio for configure Inbound messages.
*CRM_URL is your CRM URL.
3.Twilio In ListView :
4.Twilio In DetailView:
5.SMS Conversation Box :
6. SMS Log In DetailView Subpanel
7.WorkFlow For SendSMS :
8.Create SMS Template :
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SMS Integration with SuiteCRM
SMS add-on automation makes your business available anytime. Send SMS from SuiteCRM at one click from any module. You can also create workflow SMS and get a reply back as an Inbound SMS.
SendSMS SuiteCRM SMS Addon
Do you need to send SMS messages from SuiteCRM? SendSMS is the right tool for you. It allows sending SMS with ease to any Contact or Lead or even to many recipients at one time from the List View. SendSMS supports Callfire, Clikatell and Plivo SMS Gateways as well as any custom configuration. Commun...