PDF Creator for SuiteCRM is a powerful add-on for generating business PDFs, capturing electronic signatures, and automating related processes. Quickly create proposals, contracts, cases, quotes, invoices and other necessary docs while working in your CRM.
#4903 - PDF Corruption Issue After Downloading in VIpdf Creator for SuiteCRM
Description: While testing VIpdf Creator in SuiteCRM, I encountered a critical issue. After completing the PDF creation process, downloading the file results in a corrupted PDF. I am unable to open the downloaded PDF, and it throws an error.
Steps to Reproduce: 1. Install VIpdf Creator in SuiteCRM. 2. Generate a PDF using the VIpdf Creator. 3. Download the generated PDF. 4. Attempt to open the downloaded PDF.
Expected Behavior: The downloaded PDF should be valid and accessible without any corruption or errors.
Actual Behavior: The downloaded PDF file is corrupted and cannot be opened, showing an error.
Additional Information: - I have tried different configurations and checked for compatibility issues. - This issue significantly impacts my workflow, as the PDF functionality is crucial for my project.
Please let me know if any further information or testing is required to address this problem. Your assistance in resolving this issue is highly appreciated.
Thank you!
11 months ago
Hello,
Apologies for the problem you're facing.
Can you please give 775 recursive permission to your CRM folder. Please tell us which version of the SuiteCRM you're using?
Also is it possible for you to share your CRM Login Credentials and FTP Details where you hosted your CRM?
If yes then please share with us on "techsupport@varianceinfotech.com". So we can check it from our end and you will get quick solution.
Regards,
Variance Infotech PVT LTD
11 months ago
Dear Variance Infotech PVT LTD,
Thank you for your prompt response, and I sincerely appreciate your assistance in resolving the issue.
I have taken your advice into consideration and have adjusted the permission of the CRM folder to 755 recursively.
To answer your query, the version of SuiteCRM I am currently using is 7.13.3.
While I truly value your expertise, I am unable to share the CRM login credentials and FTP details at this moment. However, I would be grateful if you could provide any troubleshooting steps or suggestions that do not require direct access to the CRM.
Your guidance and support are highly appreciated, and I am confident that with your expertise, we can find a solution to this problem.
Thank you once again for your understanding and assistance.
Warm regards, Dinesh Ravi
11 months ago
Hello,
We'll check for the same version on our server again and update you by tomorrow.
If it's work then we need access of your CRM and Server as requested to check in your CRM. I hope at that time it'll be fine for you.
Regards,
Variance Infotech PVT LTD
11 months ago
Thank you for the update. I appreciate your efforts in checking for the same version on your server again. I understand that accessing our CRM and Server may be necessary to investigate the issue thoroughly, and I'm willing to provide the access as requested.
Please take your time to conduct the necessary checks, and kindly update me with your findings tomorrow. I'll be patiently waiting for your reply.
11 months ago
Hello,
We have checked on our Instance and we're successfully able to open the PDF which is downloaded through our Plugin.
As requested yesterday, can you please share the details of your CRM and FTP Details of the Server where you hosted your CRM So we can check in your CRM and fix the problem.
Regards,
Variance Infotech PVT LTD