Thank you for the update. I appreciate your efforts in checking for the same version on your server again. I understand that accessing our CRM and Server may be necessary to investigate the issue thoroughly, and I'm willing to provide the access as requested.
Please take your time to conduct the necessary checks, and kindly update me with your findings tomorrow. I'll be patiently waiting for your reply.
Thank you for your prompt response, and I sincerely appreciate your assistance in resolving the issue.
I have taken your advice into consideration and have adjusted the permission of the CRM folder to 755 recursively.
To answer your query, the version of SuiteCRM I am currently using is 7.13.3.
While I truly value your expertise, I am unable to share the CRM login credentials and FTP details at this moment. However, I would be grateful if you could provide any troubleshooting steps or suggestions that do not require direct access to the CRM.
Your guidance and support are highly appreciated, and I am confident that with your expertise, we can find a solution to this problem.
Thank you once again for your understanding and assistance.
