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#2290 - From Name Incorrect When Not Sent From Workflow

Closed Bug? created by screenflex Verified Purchase 10 months ago

The company I work for is currently trying out the trial of Multi-SMTP. We got it because we wanted the ability to send workflow emails from a specific user's email address, depending on the workflow. This worked very well. However, since installing, if you are manually sending an email, the "From" name does not display what was set. Furthermore, the only way to fix this is to uninstall the entire add-on. I would love to discuss this issue further and see if we can get it working within the next 20 days or so, before the trial ends.

  1. screenflex member avatar

    screenflex Verified Purchase

    10 months ago

    Screen Shot 10-08-19 at 01.45 PM.JPG Screen Shot 10-08-19 at 01.46 PM.JPG

  2. screenflex member avatar

    screenflex Verified Purchase

    10 months ago

    I was able to get this to work properly by installing the 7.11.x version of the add on. However, because we use version 7.10.x, the settings under each profile don't show a lot of the labels for the text when we use the 7.11.x version of the add on

  3. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    10 months ago

    Hello,

    As per your message, 7.10.x add on works properly and you've problem when you've used 7.11.x add on. Am i understood right?

    Regards,
    Variance Infotech PVT LTD

    • screenflex member avatar

      screenflex Verified Purchase

      10 months ago

      In short, no. 7.10.x add on shows the incorrect from name. 7.11.x at least does THAT properly. However, please look at the image to see what 7.11.x looks like during setup. Screen Shot 10-09-19 at 08.44 AM.JPG

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      10 months ago

      Hello,

      is it possible to send us CRM Credentials, FTP Details & Database Access if you don't mind?

      We're asking for details because it'll be easy for us to understand your issue and you'll get quick solution.

      Regards,
      Variance Infotech PVT LTD

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      9 months ago

      Hello,

      is it possible to send us CRM Credentials, FTP Details & Database Access if you don't mind?

      If yes then please send us on "info@varianceinfotech.com"

      Regards,
      Variance Infotech PVT LTD

    • screenflex member avatar

      screenflex Verified Purchase

      9 months ago

      Unfortunately not at this time. Our server is behind a firewall and unable to be accessed remotely, as it is intended for internal use only. We would be willing to provide logs, screenshots, or any other types of information that may assist with troubleshooting.

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      9 months ago

      Ok.

      is it ok if we do through Remote access using Team Viewer?

      If yes then on which time is feasible for you.

      Regards,
      Variance Infotech PVT LTD

    • screenflex member avatar

      screenflex Verified Purchase

      9 months ago

      That would work. I could do anytime between now and 4:00pm, just let me know when and if there are any remote access tools for Team Viewer I would need to download.

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      9 months ago

      Hello,

      Team Viewer itself tool for Remote Connection. So you need to install Team Viewer on your PC for Connecting Remotely.

      One more thing which timezone you have?

      Our tech team timing is 10:00 AM GMT + 5.30 to 08:00 PM GMT+5.30

      Regards,
      Variance Infotech PVT LTD

    • screenflex member avatar

      screenflex Verified Purchase

      9 months ago

      We are US Central Daylight Time (GMT - 5). Anytime between 9:00 am here and 5:00pm here would work well for me, although I do understand that doesn't have very much overlap.

  4. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    9 months ago

    Let's meet on 09:00 AM CST tomorrow.
    Our team will be available on that time

    Please confirm

    • screenflex member avatar

      screenflex Verified Purchase

      9 months ago

      That works for me, tomorrow 9:00 AM CST

  5. screenflex member avatar

    screenflex Verified Purchase

    9 months ago

    I'm ready to meet

  6. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    9 months ago

    Hello,

    We've reproduced the issue on our end today which you mentioned.

    So we'll fix it on our end first and update you once it's fix.

    Regards,
    Variance Infotech PVT LTD

  7. screenflex member avatar

    screenflex Verified Purchase

    9 months ago

    Sounds good thanks

  8. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    5 months ago

    Hello

    Thanks for your valuable support and being our customer.
    As per our last discussion related to ticket, hope you've received satisfied answer from our support team.
    For now, We're closing the ticket but if you've any questions or concern feel free to email us on techsupport@varianceinfotech.com or reply to the same ticket.

    Regards,
    Support Team
    Variance InfoTech Pvt Ltd
    www.varianceinfotech.com

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