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#1914 - From does not appear to show correct sender

Closed Bug? created by aleveille 9 months ago

Hello,

I just installed Multiple SMTP on our Suite CRM 7.11.2 server.

Works fine, the only problem is that it does not show the sender name that was configured when email are sent. Please see attached screen captures for more details.

Kind regards

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    9 months ago

    Hello,

    We'll check on our instance and update you very soon.

    One more thing as you mentioned, you've attached screen capture but we did't find it.

    Regards,
    Variance Infotech PVT LTD

  2. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    9 months ago

    Hello,

    Can you please send us Screenshot of issue which you've faced. So we can get idea of what exact problem you've.

    Regards,
    Variance Infotech PVT LTD

  3. aleveille member avatar

    aleveille

    9 months ago

    Capture001.JPG
    Capture002.JPG
    Capture003.JPG

  4. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    9 months ago

    Hello,

    It's default SuiteCRM issue. You can disable our plugin and check through Compose Email. You will get same thing.

    Please let us know if you need any help.

    Regards,
    Variance Infotech PVT LTD

    • aleveille member avatar

      aleveille

      9 months ago

      That is what I thought at first before opening the ticket but please see a capture of a test email I sent without Multiple SMTP and the sender appears fine. See Capture004.jpg

  5. aleveille member avatar

    aleveille

    9 months ago

    Capture004.JPG

  6. aleveille member avatar

    aleveille

    9 months ago

    Hi !

    After further testing it seems you are right. With or without Multiple SMTP enabled, SuiteCRM shows the sender's name in test emails but does not in all other functionnality using email sendings. Which is weird but not related to Multiple SMTP.

    You can close this ticket.

    Thank you

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