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#4832 - Generate access tokens error
Hello, we have installed the mautic integrator plug-in following each of the steps indicated. Our problem is in the step where the token request is made to Mautic, since it reports the following error: {"errors":[{"message": "Looks like I encountered an error (error #500). If I do it again, please report me to the system administrator!", "code":500, "type":null}]}
Our versions: Mautic: 4.4.7 SuiteCRM: 7.12.10
Please let us know how we can fix it or if you need more information from us.
Endymion
a year ago
Hello! Thank you for your message. Please, send us new entries (which should appear when mentioned error is reported) in one or more of these log files: Mautic logs: [mautic_instance_directory]/var/logs/mautic_prod-YYYY-MM-DD.php (YYYY-MM-DD - current date) PHP logs (e.g. Ubuntu + Apache): /var/log/apache2/phpX.X-fpm.log /var/log/apache2/phpX.X-fpm.log.1 /var/log/apache2/errors.log /var/log/apache2/errors.log.1
path that looks similar to above
Let us know which version of PHP are you using.
a year ago
Logs in: https://drive.google.com/drive/folders/1hA95AFj3UA4NCMSaDxTKSvxqxCkRk4SQ?usp=sharing
Regards.
a year ago
PHP version: PHP 7.4.33
a year ago
Thank you. I'll try get back to you ASAP.
a year ago
There are "redirect_uri_mismatch" error. It means, that one or more URLs typed in configuration are incorrect.
in CRM -> Administration -> Connector Settings -> Set Connector Properties -> Mautic Tab -> Mautic Instance URL field should be Mautic URL address
in Mautic -> Settings -> API Credentials -> CRM Integration entry -> Redirect URI field should be CRM URL ended by /mautic_api/get_token (e.g. https://myexamplecrm.com/mautic_api/get_token)
in Mautic -> Settings -> Plugins -> eVolpe Marketing Automation Integration -> SugarCRM/SuiteCRM URL field should be CRM URL
In every case of above pay attention if you have SSL enabled - http://... when not or https://... when yes.
a year ago
Have you solved the problem?