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#2104 - Error trying to connect Mautic and SuiteCRM
Hi,
We are currently using the free trial to evaluate the plugin and we have problem on step 2 of the "Configuration Guide". When I click the link on the "CLICK THIS LINK to generate access tokens" message, I get a 500 error on mautic:
[2019-07-18 15:04:56] mautic.CRITICAL: Uncaught PHP Exception OAuth2\OAuth2ServerException: "redirect_uri_mismatch" at /var/www/html/mautic/vendor/friendsofsymfony/oauth2-php/lib/OAuth2.php line 1186 {"exception":"[object] (OAuth2\OAuth2ServerException(code: 0): redirect_uri_mismatch at /var/www/html/mautic/vendor/friendsofsymfony/oauth2-php/lib/OAuth2.php:1186)"} []
We are running mautic and suite on the same server: http://myserver/crm http://myserver/mautic
Two things to note: 1 - I had to set the property "Mautic Instance URL" to "http://myserver/mautic/index.php" (in the image of the guide it doesn't have the "index.php"), otherwise it gave me a 404 when trying to click the "CLICK THIS LINK to generate access tokens" link. 2 - I've set the value of the "Redirect URI" of the API Credentials inside Mautic to "http://myserver/crm/mautic_api/get_token", which is the URL shown by the plugin in the "Set Connector Properties" page in SuiteCRM, but in the Configuration Guide it says it should be "http://myserver/crm/mautic/get_token" (without the "_api").
We are using SuiteCRM version 7.9.5 and Mautic 2.15.1.
Thanks, Julián
Endymion
4 years ago
Hello Julian,
We are very happy to know that you are interested in our services. I forwarded your message to our developer. I will give you feedback ASAP.
Best regards, Maciej Jankiewicz
4 years ago
Julian,
- in this case, this field should be: http: // myserver / crm / mautic_api / get_token, https: // myserver / crm / mautic_api / get_token - in documentation on SS, in Configuration Guide instead of 'mautic_api / get_token' is 'mautic / get_token' - please use the first one, documentation will be improved
- the value should be: http: // myserver / mautic and not http://myserver/mautic/index.php
After applying the above changes, it should be possible to link SuiteCRM with Mautic after clicking on the 'CLICK THIS LINK'.
Please, let me know if everything would be ok.
Best regards, Maciej Jankiewicz eVolpe Support Team
4 years ago
Hi,
I'm getting a 404. Here's my configuration:
And when I click the LINK I get this:
What could it be?
Thanks, Julián
4 years ago
I forgot to change the URL in the "Mautic Instance URL" field before uploading the image, but all the URLs are correctly set in Mautic and SuiteCRM.
4 years ago
Hello Julian,
Best regards, Maciej Jankiewicz eVolpe Support Team
4 years ago
Hi,
I wrote the "myserver" URLs because I didn't want to show the real URLs in a public forum, but I forgot to change it in the SuiteCRM configuration image before uploading it. I assure you that all the URLs are linked correctly in the instances. That is not the problem.
Cheers, Julián
4 years ago
Julian,
Probably, the problem is a result of incorrect configuration. It might be better if we started to communicate via e-mail. I sent you more information on your address email.
Best regards, Maciej Jankiewicz eVolpe Support Team