by Vedisoft

Visualize and manage your "work in progress" by dragging and dropping your records. Add a Kanban view for any SuiteCRM module. Great for sales pipelines, leads pipeline, account pipeline, support team boards, project management, and more.

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#3600 - After 14-months, unlimited license validation suddenly stopped working

Closed Bug? created by fosullivan Verified Purchase 3 years ago

We purchased an unlimited license in February 2020, this week it suddenly stopped working. The message says 'Kanban is no longer active. Please renew your subscription or check your license configuration."

When we 'revalidate' the license key it says, "Error: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://store.suitecrm.com/api/v1/key/validate and make sure that SSL certs are up to date on the server."

  1. fosullivan member avatar

    fosullivan Verified Purchase

    3 years ago

    We have resolved the issue. We restarted the network service on the server, and it fixed the problem. Please close this (non)issue.

  2. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Hello, Please let me know if the problem persists. Close ticket.

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