by Variance InfoTech Pvt Ltd

Email Software Integration helps you to connect your SuiteCRM Leads/Contact/Subscriber List with your favorite email marketing platforms. The following marketing platforms are supported: SendGrid, Mautic, Constant Contact, Active Campaign, SendIn Blue

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#4568 - Auto Synch Sendinblue -> SuiteCRM only works once, then scheduler hangs

In Progress Bug? created by mbe a year ago

After having set up auto synch for contacts from Sendinblue to SuiteCRM, the following happens:

  • If no changes are made to contacts in Sendinblue, the job "Run Auto Synchronize From EMS to SuiteCRM" runs as expected and defined in Scheduler (i.e every minute)

  • If a change is made to a contact, the jobs runs but then keeps in the state "running" forever after having synched the change to SuiteCRM correctly (see screenshot). Further changes made to any contacts are not synched, supposedly because the job cannot be executed again while still running:

2022-11-18_14-55-42.jpg

The only way to fix this right now is a complete re-installation of the plugin. Can you guide me to a solution for this?

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello,

    Apologies for the problem you're facing.

    is it possible for you to share you CRM Login Credentials, FTP Details and SendInBlue Details?

    If yes then please share with us so we can review it from our end and you will get quick solution.

    Regards,
    Variance Infotech PVT LTD

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