by Variance InfoTech Pvt Ltd

Email Software Integration helps you to connect your SuiteCRM Leads/Contact/Subscriber List with your favorite email marketing platforms. The following marketing platforms are supported: SendGrid, Mautic, Constant Contact, Active Campaign, SendIn Blue

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#3062 - Does this Module support SuiteCRM v7.11.15

Closed Bug? created by Neurocom a year ago

We are currently trailing your module & have installed "VIEmailSoftwareIntegration-8.0-Version7.11.zip" & I am running the latest version of SuiteCRM v7.11.15.

1) Configured the API Configuration successfully using "Active Campaign" using https://URL/api/3
2) However when mapping the "Module Mapping"
Title: Test
Status: Active
Select Email Software: ActiveCampaigns
Active Campaigns Module: Contacts
SuiteCRM Modules: Contacts

I clicked "Sync Fields" & got the message "Fields synchronization completed From ActiveCampaign Contacts Module"

When going through Module Mapping I noticed a different which I highlighted in yellow I continued though with just "First Name" & "Last Name" mapped out.

(If you cannot see the screen shot "Field Mapping" is called "undefined" & "SuiteCRM Contacts Fields" is called "undefined Contacts Fields" & Active Campaigns Contacts Field is called "undefined contacts undefined" which is a little wierd)

I still continued & tried just a "Sync Undefined to SuiteCRM" as I was only wanting to add data to SuiteCRM for the moment.

SuiteCRM
Date    Module name Created Updated Failed
2020-09-09 06:25:11 Contacts    0 0 0

We did previously use CSV files to import contacts from ActiveCampaign which was about 5,500 contacts but there should still be another 100 contacts not in SuiteCRM that should be pulled in when I press "Sync Undefined to SuiteCRM".

Kind Regards
Jeremy

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hi Jeremy
    Your queries has been reported to support team soon will back to you
    Thank You
    Urvi

  2. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello

    If you got "undefined" then please Repair & Rebuild your CRM, Repair Javascript Language from Admin in your CRM.

    After doing Repair & Rebuild, If you still get the "undefined" then you need to give full permission 777 recursively to your SuiteCRM Instance on your Server.

    Regards,
    Variance Infotech PVT LTD

    • Neurocom member avatar

      Neurocom

      a year ago

      Thank you that fixed the "undefined" issue by just "Repair" options you mentioned.. :-)

      However I still cannot successfully importing contacts from ActiveCampaign to SuiteCRM.

      Any ideas to solve that issue?

  3. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello,

    You have Synchronize Data from Active Campaign to SuiteCRM Using Manual Sync or Automatic ?

    If using Manual Sync then Did you click on the "SYNC ACTIVE CAMPAIGN TO SUITECRM " Button to Sync Contacts from Active Campaign to SuiteCRM?
    See Screenshot : http://prntscr.com/ue4ict

    If using Automatic Sync then Did you set SuiteCRM CRON on your Server?

    Regards,
    Variance Infotech PVT LTD

  4. Neurocom member avatar

    Neurocom

    a year ago

    Hi

    Sorry for not being unclear I was in "SYNCHRONIZE" & clicked "SYNC ACTIVE CAMPAIGN to SUITECRM" & got the

    SuiteCRM
    Date    Module name Created Updated Failed
    2020-09-09 23:40:39 Contacts    0 0 0

    (See original post for settings)

    Before I ran this I did manually add a contact to Active Campaign so I know there is at least one new entry that needs to be added to SuiteCRM.

    (I didn't attempt "full permission 777 recursively" since the "undefined" issue was already solved by repairing unless you think this might solve the manual SYNC issue)

    Kind Regards
    Jeremy

  5. Neurocom member avatar

    Neurocom

    a year ago

    Hi

    I used a different Active Campaign user & noticed that it didn't have /api/3 in the API URL string.

    I changed the API URL string & changed the key to another Active Campaign user & it seems to be doing something I am seeing a Rotating circle :-)

    I will keep you updated will the results.

  6. Neurocom member avatar

    Neurocom

    a year ago

    Hi

    The rotating circle is still going on my Google Chrome & it has been running like that for about 22 minutes.

    I opened another browser Mozilla Firefox to check on progress & it did 2,916 records out of the 6,816 records that are in Active Campaign.

    I logged into my Firefox browser so I didn't interrupt the importing process & all records appear to have the date created as "2020-09-10 09:53" & After refreshing every 5 minutes I don't see any additional records being added anymore.

    Even though no items are being added the Google Chrome is still showing the circle so my guess is that either SuiteCRM timed out or something else any idea what we need to do to solve this?

  7. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello,

    You have 6,816 Records in Active Campaign and needs to Sync those Records to SuiteCRM. So better you can use Automatic Sync Option instead of Manual Sync of our Extension. In Manual Sync, Due to 6,816 Records SuiteCRM timeout or Server request Timeout after sometime.

    Automatic Sync means Sync process running in background through SuiteCRM CRON. For Setting up Automatic Sync follow below steps,
    1) Click on Automatic Synchronize : http://prntscr.com/ueo3wm
    2) Click on the CREATE Link : http://prntscr.com/ueo48w
    3) Select Active Campaign, Select Field Mapping List which you have created and make it Active. : http://prntscr.com/ueo4vq
    4) Setup SuiteCRM CRON on your Server which execute in background for Sync Records from Active Campaign to SuiteCRM.

    Regards,
    Variance Infotech PVT LTD

  8. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    7 months ago

    Hello,

    Hope your issue has been resolved.

    Currently We're closing this Case.

    Regards,
    Variance Infotech PVT LTD

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