by Helfertech

Dropbox Integration for SuiteCRM gives you the best way to organize your CRM files in the popular Dropbox platform. We have simplified the process by allowing users to select the option to save files on the local server or upload to Dropbox.

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#5706 - Key does not exist

Open Installation created by itglaafs Verified Purchase 6 days ago

Im getting an error that the key does not exist. Can you please assis

  1. saeed member avatar

    Helfertech Provider

    6 days ago

    Hi,

    Could you please confirm the following so we can assist you better: 1. Which version of SuiteCRM are you using? 2. Which version of the plugin do you have installed?

    Looking forward to your response. Regards, Helfertech

  2. itglaafs member avatar

    itglaafs Verified Purchase

    6 days ago

    Version 7.12.5 Sugar Version 6.5.25 (Build 344)

    This is the version of our CRM and i have tried all versions of you application. All of them say that the key does not exist.

    All the best.

  3. itglaafs member avatar

    itglaafs Verified Purchase

    6 days ago

    I have tried the box plugin from you guys as well. Same issue. I even canceled the trial and re-purchased to get the new key and that didnt work as well

  4. saeed member avatar

    Helfertech Provider

    3 days ago

    Hi,

    We’ve tested the Dropbox plugin (version 3.2) on the same CRM version you’re using — Version 7.12.5 / Sugar Version 6.5.25 (Build 344) — and the key is working without issues. Please see the attached screenshot for reference.

    To help us better understand and resolve the issue you're facing, could you kindly share a screenshot or a short video of the exact error you're encountering? You can send it directly to us at info@helfertech.com.

    We’re committed to resolving this for you as quickly as possible and appreciate your cooperation.

    Regards, Helfertech

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