by Urdhva Tech

The bulk upload add-on allows SuiteCRM users to upload multiple documents by drag and drop in one shot without needing to navigate to the Documents subpanel. You can configure the drag-drop option for any Documents subpanels on any base module or custom module. When enabled, any user can go to the Detail View for that module and immediately drag and drop multiple documents with no added steps.

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#2537 - Browser

Closed General Question created by Dorucon Verified Purchase 2 years ago

Hello Urdhva Tech Team,

We have noticed that there are differences in usage between different browsers. For example, not all document formats can be uploaded via Mozilla Firefox. What is the reason for this?

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  1. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    2 years ago

    Hello,

    It should not be the case. We have tested with many formats. To further investigation, Can you please share the below details? 1) Browser name and version 2) The document format 3) Operating system that you are using.

    Thanks & Regards, Team Urdhva Tech

    • Dorucon member avatar

      Dorucon Verified Purchase

      2 years ago

      I have no problems with Googe Chrome, all formats are uploaded perfectly. With Firefox (V. 60.6.1) I cannot upload Emails (.msg). All Office and pdf documents are ok. As operating system we are using Windows 10.

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      2 years ago

      Hello,

      Thank you for the information. I have tried with the same browser version and the file type and it is uploaded successfully. I suspect, It may be a file size issue. When you upload the file and if it fails it will show you the icon of the file preview, Can you mouse hover their? It will show you the exact reason for not uploaded file in red color.

      Thanks & Regards, Team Urdhva Tech

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      2 years ago

      Hello,

      Wanted to follow-up. does above comments help you to narrow down the issue? Can you please confirm?

      Thanks & Regards, Team urdhva Tech

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