by Urdhva Tech

A complete SuiteCRM and Docusign integration which allows us to quickly pull data from SuiteCRM modules like Account, Contact, Lead, Prospect, User, Quote and Contract and then send them out for signature directly from SuiteCRM. The signed document's fields are then returned to SuiteCRM and attached to the corresponding SuiteCRM records. The signed documents are returned to SuiteCRM and attached to the document envelope.

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#5010 - Getting PHP Fatal Error when sending document for signature

Closed Bug? created by florian Verified Purchase a year ago

getting following exception when trying to send a document for signature:

PHP Fatal error: Uncaught Error: Class 'DocuSign\eSign\Api\EnvelopesApi' not found in /var/www/html/suitecrm/modules/UT_DocuSign/library/UT_DocuSignClient.php:1044 Stack trace:

0 /var/www/html/suitecrm/modules/UT_DocuSign/library/UT_DocuSignClient.php(1029): UT_DocuSignClient->signatureRequestOnDocument()

1 /var/www/html/suitecrm/modules/UT_DocuSign/library/UT_DocuSignClient.php(996): UT_DocuSignClient->testSignatureRequestOnDocumentCreated()

2 /var/www/html/suitecrm/modules/UT_DocuSign/submitToEmbedSenderView.php(168): UT_DocuSignClient->CreateEmbeddedSendingView()

3 /var/www/html/suitecrm/include/MVC/View/SugarView.php(839): include_once('/var/www/html/s...')

4 /var/www/html/suitecrm/include/MVC/View/views/view.classic.php(72): SugarView->includeClassicFile()

5 /var/www/html/suitecrm/include/MVC/View/SugarView.php(226): ViewClassic->display()

6 /var/www/html/suitecrm/include/MVC/Controller/SugarController.php(444): SugarView->process()

7 /var/www/html/suitecrm/include/MVC/Controller/SugarController.php(375): SugarCo in /var/www/html/suitecrm/modules/UT_DocuSign/library/UT_DocuSignClient.php on line 1044

PHP version 7.4

  1. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    a year ago

    Hi Florian,

    Thanks for using our add-on. Can you please check the permission and ownership of newly added files for the DocuSign? It would be good if you can setup the test instance so we can look into this issue where it is generated. You can send us the test instance details on email contact@urdhva-tech.com. You can also connect with us on Skype. Our Skype id: urdhvatech

    Thanks & Regards, Team Urdhva Tech.

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