by Jackal Software

Administrators can copy dashboards from any user to any number of users, security groups, or roles. Save time logging in as individual users to set up their dashboards.

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#785 - Not deploying template to certain users

Closed Bug? created by t Verified Purchase 2 years ago

Hello

Great plugin :)

We have around 70 users on the system, split between admin, 10 sales groups and back office

I have made a template on an admin user login, saved the template and deployed it

All users comeback in the subpanel "Dashboards Deployments"

But a number of users have not had the new template deployed?

Would it be possible to have support on this

  1. shad member avatar

    Jackal Software Provider Affiliate

    2 years ago

    Hello and thanks for the inquiry and for being a customer.

    Yes, I definitely will provide what support I can on this. Would it be possible to get access to the system or better yet a test instance of the production system for investigation?

    If so please email me direct at shad@jackalsoftware.com

    Thanks again

  2. shad member avatar

    Jackal Software Provider Affiliate

    2 years ago

    The dashlet information is stored in a Session variable that sometimes doesn't get removed during the dashboard copy although we attempt to do it in code. This typically occurs when the user name has a space or special character. Logging in under a private window or clearing cache typically resolves the issue.

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