Twilio WhatsApp Extension - The more ways you can connect with your customers, the more sales and support wins you can achieve. The Brainvire WhatsApp Extension enables you to conveniently communicate with clients via WhatsApp messages in SuiteCRM.
#5592 - Sending templates
Hi,
Based on one of the last Twilio updates, we need to send the template ID and not the template content Where can I configure it to send template ID and not text?
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"Great app — we really needed a way to communicate with our customers via Whats App in the CRM and then be able to filter by those communications. Th..." - kevinc
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5 days ago
Hello
We need to add Content Sid & Content Variables in addition to content while creating Email Template. Please check the below screenshot for the same
Also You need to provide Messaging service ID in Twilio Admin Panel
This would allow to use Twilio approved template. You can check our documentation as well
https://store.suitecrm.com/docs/bv-whatsapp-extension/whatsapp-business-account-configuration
Thank You, Brainvire Team
12 hours ago
Hi Even though now it showed the template, the message is not sent to the destination you can guide us how to make a template properly on suitecrm and twilio content template builder/ WhatsApp template?
12 hours ago
Hello
Is it possible for you to provide your CRM & SSH details. You can ping me in Skype ID : Santhy Jose_BVI
Did you add Messaging Service ID & Content Sid as per above screenshots?
Once you send message, Call will get created in Calls module. Please add two fields "TWILIO WHATSAPP STATUS" and "TWILIO WHATSAPP ERROR" in Calls via studio to see the error message like why message did not reach the destination
Thank You, Brainvire Team
10 hours ago
Hello
As per our discussion on call, issue has been resolved.
If you are happy with our support and plugin, please provide us review in below link
https://store.suitecrm.com/addons/bv-whatsapp-extension/reviews
Thank You, Brainvire Team