Twilio WhatsApp Extension - The more ways you can connect with your customers, the more sales and support wins you can achieve. The Brainvire WhatsApp Extension enables you to conveniently communicate with clients via WhatsApp messages in SuiteCRM.
#5591 - BV Mass Whatsapp modal does not appear on 2nd+ page
Hi,
As per the subject, if I have more than one page of contacts, and I want to mass send a WhatsApp to, say, the 2nd page of contacts, going to the 2nd page and selecting all the contacts on the current page, then pressing the BV Mass Whatsapp button does not do anything. This should be easily reproducible. We are using SuiteCRM version 7.14.5 and the latest version of the extension (Sept 2024).
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"The extension achieves its purpose. We've been testing this extension for a while now and every time we encountered bugs or flaws in design (which we ..."
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one month ago
Hello
Sorry for the inconvenience.
We have uploaded latest package in store. Please check & confirm
Thank you, Brainvire Team
one month ago
Good evening,
we have downloaded and installed the latest update. After some testing it looks like the issue is solved and everything else is still working. Thank you very much for the quick response and effective fix.
Regards
one month ago
Hello,
Thanks for your feedback
Can you please provide us your review here in terms of our support and our plugin
https://store.suitecrm.com/addons/bv-whatsapp-extension/reviews
It would help us a lot
Thank You, Brainvire Team
one month ago
Closing the ticket
about a month ago
Good evening,
it seems that upon further testing deleting the browser's cache revealed that the popup is not appearing at all, under any circumstance. We have tried pressing the Whatsapp Icon in ListView, in DetailView, and through the Mass BV WhatsApp action. For the record, what is the proper procedure to install an update without having to delete the configuration or columns that now contain data (such as the template content IDs)?
about a month ago
Hello
If you are talking about Email Templates module data, even if you uninstall those fields wont get deleted in the backend. In database both the fields content Sid & Content Variables data will be retained.
But to be double sure before uninstalling you can export the database table email_template and can take the backup of it.
You can uninstall the existing package and install again after taking the backup.
Thank You, Brainvire Team
about a month ago
That's what we did - we uninstalled the previous package and installed the new one. The configuration was preserved as expected. The problem we're having now is that after clearing the browser cache the extension isn't working at all. Can you replicate this? Does the latest build of the extension work on your end after clearing the browser cache? If it is a problem with our installation, we can try reinstalling it. At what point should we repair & rebuild suite? Is there any other admin action we have to take?
about a month ago
Hello
We will check and let you know with the new package though we had verified and uploaded on store
We just need to repair and rebuild after we provide the license key
Thank you, Brainvire Team
3 weeks ago
Hello
We installed new package and tested after clearing browser cache, We are not able to reproduce the issue. Can you please reinstall & check once.
If its still reproducible, Can you please check the console if there is any error If you can provide CRM & SSH access we would check and resolve the issue for you. You can share the details in crmsupport@brainvire.com
Thank You, Brainvire Team.