Twilio WhatsApp Extension - The more ways you can connect with your customers, the more sales and support wins you can achieve. The Brainvire WhatsApp Extension enables you to conveniently communicate with clients via WhatsApp messages in SuiteCRM.
#5589 - BV Mass WhatsApp
The BV Mass WhatsApp module in SuiteCRM is not retrieving the list of templates via the specified function. This issue prevents users from accessing and using predefined WhatsApp templates as expected.
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"Great app — we really needed a way to communicate with our customers via Whats App in the CRM and then be able to filter by those communications. Th..." - kevinc
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2 months ago
2 months ago
2 months ago
2 months ago
2 months ago
Hello
We are retrieving the template list based on the Module selected in the Module List field in Email Templates. For Mass Whatsapp from List View, only those templates are listed whose Module is selected as Generic and for single Messages, its showing based on the respective Module Names. In your case, templates with Module name as Leads are getting listed.
Please let me know if you need any other clarifications. We would be happy to help you
Thank you, Brainvire Team.
2 months ago
ok solved for this, but if I select multiple leads the message is only sent to the first of the numbers
2 months ago
Hello
When we send message via our plugin, we create Call record for each message. Can you please check is the Call getting created for the two numbers showing in the template
We have added two fields in Calls module "Twilio WhatsApp Status" and "Twilio WhatsApp Error," Please add those fields in Calls via studio,
Once message is send you can check the status for each message.
Thank You, Brainvire Team
2 months ago
In call Only the first of the numbers with a positive outcome is recorded, from the second onwards no record is created
2 months ago
Hello
Is it possible to provide CRM & SSH access for us to check the issue. My Skype ID : Santhy Jose_BVI
Thank You, Brainvire Team.
2 months ago
Hello
Can you please let me know you are using Sandbox or Twilio Paid Account?
Thank You, Brainvire Team.
2 months ago
Twilo paid account
2 months ago
Hello
All the whatsapp message that you send should be recorded in Calls module. Are you checking in Calls module itself?
Are you using Whatsapp created template to send message? Have you filled Content Sid in Email template & Messaging service ID in Admin panel to send message?
Thank You, Brainvire Team.
2 months ago
Hello
Are you still facing issue? Will you be able to share CRM details. WIll check the issue once
Thank You, Brainvire Team
2 months ago
Hello
If you are still facing the issue. Please share your details in crmsupport@brainvire.com. We will take a look and solve the issue for you.
Thank You, Brainvire Team
one month ago
Closing the ticket. Please raise a new ticket if you are still facing any issue,