by Brainvire Infotech Pvt. Ltd

Twilio WhatsApp Extension - The more ways you can connect with your customers, the more sales and support wins you can achieve. The Brainvire WhatsApp Extension enables you to conveniently communicate with clients via WhatsApp messages in SuiteCRM.

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#5492 - send message failed

Closed General Question created by vindacochea one month ago

Hello, I have a problem when sending messages from suitecrm, the message appears in the tiwilio log: error 63016, indicating that I must use a template, but in suitecrm no option appears in whatsapp module, please help. I attached the img screen

Captura desde 2024-09-25 15-06-32.png

  1. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    one month ago

    Hello

    Have you taken latest package from the store and have performed repair before testing it

    Thank You, Brainvire Team.

  2. vindacochea member avatar

    vindacochea

    one month ago

    Hi, thanks for reply. Indeed, the repair was still missing

  3. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    one month ago

    Hello

    After repair, are you able to create email templates and send message? Please let us know if you are facing any issue

    Thank You, Brainvire Team

  4. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    one month ago

    Hello

    We are closing the ticket. Please let us know your feedback in https://store.suitecrm.com/addons/bv-whatsapp-extension/review

    Thank You Brainvire Team

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