Twilio WhatsApp Extension - The more ways you can connect with your customers, the more sales and support wins you can achieve. The Brainvire WhatsApp Extension enables you to conveniently communicate with clients via WhatsApp messages in SuiteCRM.
#5393 - How to open a business conversation?
Hello,
we are using the extension on trial to see if it works. Is it possible to open a conversation with a user that has not messaged you before? When I add a new lead and try to text them on whatsapp through the extension, it says "message sent" but the message is not received by the lead. If the lead writes first on whatsapp, replies sent through the CRM are received correctly. This probably has something to do with the conversation model that whatsapp uses... how can I tell the extension I'm trying to open a new conversation?
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"Great app — we really needed a way to communicate with our customers via Whats App in the CRM and then be able to filter by those communications. Th..." - kevinc
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4 months ago
Hello
Can you please give me few info like you are using Sandbox Account or Whatsapp Business Account?
Thank you, Brainvire Team.
4 months ago
We are using an enabled Whatsapp Sender with a Business Account
4 months ago
Hello
For Business Account, you need to have Twilio approved template for you to send first message with a lead. Do you have Twilio approved template?
Thank you, Brainvire Team
4 months ago
We made both a Content Template and a Whatsapp Template (although these are going to be deprecated) and they were approved, but how can I use the Twilio template in the extension? The "templates" in the chatbox don't seem to be synced with the twilio templates
4 months ago
Hello
For that you need to create a Email template in CRM, with the approved message as the body of Email template. You can set the SMS Module as Leads and check the SMS check box.
In the chatbox, you will be able to select the newly created template with approved message in it.
Thank You, Brainvire Team.
4 months ago
I see, that makes sense. However, when I try to make an email template, I get a database error. I checked the suitecrm logs and it seems the query is failing because there's a column missing, "bv_sms_check" and "bv_sms_check, shouldn't they have been added by the module loader? Can I safely add them myself? If so, where/how?
4 months ago
Running a repair and rebuilt synced the vardefs and fixed my issue creating the template, however when I choose the template in the chatbox and hit send, I'm warned that "I can't send a blank message" (I put the approved message in the body of the template and it was correctly loaded into the body of the whatsapp message, but it still thinks it's empty)
4 months ago
Hello
Can you please provide CRM access so that we can check the issue. You can send details to crmsupport@brainvire.com
Can you please let me know your SuiteCRM and PHP version. Also can you tell us the approved message length
Thank you, Brainvire Team
4 months ago
Hello
As per our discussion, closing the ticket for now. Please raise a new ticket if you have further queries
Thank You, Brainvire Team