Twilio WhatsApp Extension with SuiteCRM

Hello

Are you trying to run yarn run build-dev from docroot in terminal? Once you build the code, and clear the browser cache you will be able to see whatsapp icon on UI.

Thank You, Brainvire Team

We have tried running inside public_html, public_html/public and also inside public_html/public/legacy but none of them is working and we are getting error after running the command yarn run build-dev 00h00m00s 0/0: : ERROR: [Errno 2] No such file or directory: 'run'

yarn install is also not working and giving the below error: yarn install 00h00m00s 0/0: : ERROR: [Errno 2] No such file or directory: 'install'

Somehow it is not able to identify any keyword after yarn

This is still not working. Here are the output of the commands:

Suite CRM Version: 8.6.0

Here's the screenshot of ng version:

This is the error I am getting after running yarn build:

Building entry point 'core'

✖ Compiling with Angular sources in Ivy full compilation mode. core/app/core/src/lib/fields/phone/templates/detail/whatsapp-modal/whatsapp-modal.component.ts:103:9 - error TS2554: Expected 3 arguments, but got 2.

103 super(typeFormatter, logic); ~~~~~~~~~~~~~~~~~~~~~~~~~~~

core/app/core/src/lib/fields/base/base-field.component.ts:52:9 52 protected logicDisplay: FieldLogicDisplayManager ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ An argument for 'logicDisplay' was not provided. core/app/core/src/lib/fields/phone/templates/detail/phone.component.ts:47:9 - error TS2554: Expected 3 arguments, but got 2.

47 super(typeFormatter, logic); ~~~~~~~~~~~~~~~~~~~~~~~~~~~

core/app/core/src/lib/fields/base/base-field.component.ts:52:9 52 protected logicDisplay: FieldLogicDisplayManager ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ An argument for 'logicDisplay' was not provided.

Hello

We have updated the package and uploaded in store. Please take the latest package and verify

Thank You, Brainvire Team.

Hello

Are you able to proceed with Twilio Whatsapp package. Are you facing any issue, Please let us know if any

Thank you, Brainvire Team

I installed the newer package but issue remains the same can't see that whatsapicon in front of phone numbers.

Here's the error in suitecrm log files:

on May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/config/services/module/listview/bulk_actions.yaml Mon May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/config/services/module/listview/bulk_actions.yaml Mon May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/core/app/common/src/lib/record/record.model.ts Mon May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/core/app/common/src/lib/record/record.model.ts Mon May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/core/app/core/src/lib/components/modal/components/message-modal Mon May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/core/app/core/src/lib/components/modal/components/message-modal/message-modal.component.html Mon May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/core/app/core/src/lib/components/modal/components/message-modal/message-modal.component.spec.ts Mon May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/core/app/core/src/lib/components/modal/components/message-modal/message-modal.component.ts Mon May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/core/app/core/src/lib/components/modal/components/message-modal/message-modal.module.ts Mon May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/core/app/core/src/lib/fields/phone Mon May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/core/app/core/src/lib/fields/phone/templates/detail/phone.component.html Mon May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/core/app/core/src/lib/fields/phone/templates/detail/phone.component.spec.ts Mon May 13 13:52:37 2024 [505132][1][FATAL] bv_whatsapp_angular/core/app/core/src/lib/fields/phone/templates/detail/phone.component.ts

Thank you for providing the latest update of the addon and now I can see the whatsapp icon in front of phone number, but when I try to send whatsapp msg it is giving error of There are validation errors, unable to perform action. Do I need to do any more changes in suite crm?

Hello

We are not able to reproduce the issue, Can you please let me know from which module you are trying to send SMS or provide screenshot of the issue.

Thank you, Brainvire Team

HI Brainwire Team,

I am trying to send the sms from the accounts module and pls find below the screenshot of the process and error:

Hello

We have fixed the issue and uploaded latest package in store. Please take the latest package and verify

Thank you, Brainvire Team.

Unfortunately I am getting the same error in the newer version of package. There are validation errors, unable to perform action. When I click on the send message. Is it related to some of the settings that needs to be done at twilio.

Here's the screenshot of the error after the latest version of plugin:

Hello

As mentioned in the mail, please check Twilio Logs and the Twilio configuration you have set in Admin Panel of CRM. Please let us know if you are facing any issue, we can have call

Thank You, Brainvire Team.

Hi Brainvire team,

I am able to send whatsapp msg from crm to the twilio sandbox number but when I am replying to that msg from sandbox number it is not coming in crm and not showing in the history as well. I have configured the inbound hook settings as shown in the instruction video.

Hello

If you have sandbox settings, need to add the entry point under sandbox settings as per below screenshot,. You should be receiving the whatsapp message in CRM.

Did you check in Calls Module, Whatsapp message getting logged ?

Thank You, Brainvire Team.

Hello

Are you getting incoming messages now in CRM?

Thank you, Brainvire Tea,

No I am not getting incoming messages in crm. I have configured url in twilio sandbox settings but no inbound logs are created in calls module.

The url is http://base_url/index.php?entryPoint=receiveWhatsappSMS

Tried with Https also not inbound entry in calls module and no reply received in crm.

This is what is showing in the twilio logs:

11200 Twilio’s servers were unable to fetch a non-error response from the designated URL. Request Inspector URL

https://indivarcrm.indivar.in/index.php

Hello

As I mentioned earlier, have you configured this URL somewhere else to receive SMS/message. If not can you please raise a support ticket with Twilio to check the issue. As the issue is at Twilio end not related to our plugin.

Thank You, Brainvire Team.

I have raised a ticket to twilio. But when I tried sending the dummy msg from inside the twilio. Both inbound and outbound msgs are working fine without any issue. And I have also checked there is no place where I have entered outbound url twice.

Dear Customer,

We will again check the issue again and get back to you.

Thanks, Brainvire Team.

Dear Customer,

Kindly help us with the ticket response received from Twilio?

HI Brainvire team,

Twilio says that url is fine but told to upgrade the account from sandbox to live and I don't think that is required at the moment. The inbound and outbound msg should work fine in a sandbox account? For free demo period half of month is already gone and we are still not able to get it to work. I think we might need to drop this and start looking at other available whatsapp addons.

Hi Brainvire team,

I am available now. Please let me know where you want to have a call. I am available on google meet, ms teams and zoom.

Thanks, 'Samir

Dear Samir,

https://meet.google.com/mok-yhot-iuc?authuser=0

Please join the meet using the above link.

Thanks, Brainvire Team.

HI Brainvire team,

I got the addon working there was a case typo in the entrypoint url: I put it as receiveWhatsappSMS but it should be receiveWhatsAppSMS

Hello

We are happy that you are able to use our plugin smoothly. If you are satisfield with our support and plugin. Can you please provide us review in https://store.suitecrm.com/addons/bv-whatsapp-extension/reviews

Thank You, Brainvire Team

Hi Brainvire team,

After enabling the twilio live api, we are receiving error while sending whatsapp sms from suite crm to user. Here's the error:

Failed to send freeform message because you are outside the allowed window. If you are using WhatsApp, please use a Message Template.

I have created a whatsapp template in Twilio and is waiting for approval. When the template is approved, where do we need to put the template id in suite crm.

Hello

Yes we need to get the template approved from twilio. Once approved you need to attach this template in the Email template you are creating. Then you can use it while sending Whatsapp Message,

Thank You, Brainvire Team

How can I attach the template, you want me to create a text document and paste the content of template and upload it. As I cannot find option to download the template from twilio.

I have created the exact same template in the crm and saved it. When I go to send whatsapp sms from the accounts module, I am still seeing the older email template there. Although I have disabled the sms template for the older template but it still shows there and the new one is not reflecting there.

Still the sms not being delivered. Now getting again the same error: Failed to send freeform message because you are outside the allowed window. If you are using WhatsApp, please use a Message Template.

Now I have an approved template in twilio which says:

Dear User,

Thank you for reaching out to us. We will get back to you in a while. Please provide us more details about the product you are looking for. Thanks

Same message I have in the email template

Hello

Can you please remove the heading 'Twilio SMS' from the email template in CRM

Thank you, Brainvire Team

Hello,

Email Template content should be same as Twilio SMS content. Please cross check once

Is there one line after Dear User and the message in Twilio?

Can we set up one call to check the issue

Thank you, Brainvire Team

Sure please share the meeting link

Hello

Shared the meeting link. Please join

Thank You, Brainvire Team

Hi,

I am still getting the same error after trying the fixes as discussed in the call

Hi Brainvire team,

I had raised a ticket to twilio regarding the issue which we were facing and here is what they have replied:

Thanks for your response.

As per the conditions, if the message was created with the Content API or Content Editor, it may be one of the following: The customer has not included a messaging service SID The customer is still using "body" instead of "Content SID" and "Content Variables"

Here I could see that you're using "body," hence the issue.

Hello

As per our last discussion we have resolved all the issues. Please let us know if you need any other help, you can raise a new ticket

Thank you, Brainvire team