Twilio WhatsApp Extension - The more ways you can connect with your customers, the more sales and support wins you can achieve. The Brainvire WhatsApp Extension enables you to conveniently communicate with clients via WhatsApp messages in SuiteCRM.
#5157 - Start WhatsApp conversations from the call list
I would like to start WhatsApp conversations from the call list, is it possible to customize it so that the button appears on this screen? Using the workflow, I extracted the phone number and presented it in the call list, but the link to start the WhatsApp conversation does not appear.
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"Great app — we really needed a way to communicate with our customers via Whats App in the CRM and then be able to filter by those communications. Th..." - kevinc
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10 months ago
Hello,
Yes its possible. For WhatsApp icon to appear besides the number you need to create a field of type Phone from studio. For functionality to work, have made the changes and updated in store. You can take the latest updated package from store.
Thank You, Brainvire Team.
10 months ago
Hello,
Closing the ticket for now, Let us know if you need any further help
Thank You, Brainvire Team.