Twilio WhatsApp Extension - The more ways you can connect with your customers, the more sales and support wins you can achieve. The Brainvire WhatsApp Extension enables you to conveniently communicate with clients via WhatsApp messages in SuiteCRM.
#4406 - Can Whats App replace the Case Module's blog Function?
We like the multimedia and multiperson encrypted communication features of whatsapp. Can we use that in our Case Module to record team activities directed towards solving customer issues? We would want that a new case creates a new mutliperson group chat that allows all users in the related security group to use and view.
Thanks
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"Great app — we really needed a way to communicate with our customers via Whats App in the CRM and then be able to filter by those communications. Th..." - kevinc
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2 years ago
Dear Customer,
As of now, there is no such feature implemented for group chat in WhatsApp(Not available from Twilio). We will let you know if it's added to your roadmap.
Thank you Team Brainvire!