Brainvire SMS Extension allows you to conveniently communicate with clients via SMS in SuiteCRM. Both incoming SMS and outgoing SMS are supported in this add-on with just a simple configuration. Other APIs outside of Nexmo, Plivo and Twilio can also be configured.
#5504 - Opt-In and Opt-Out Questions
Do you have any Opt-In / Opt-Out integrations or functionality in the CRM and your Twilio Integration? For Opt-Out, I know that Twilio generally handles this and will reject any attempts to send an SMS to a number that has opted out via their Opt-Out process. What I am wondering is if your integration gets any API or Web-hook notification back from the Twilio process and marks an account, contact, lead, or phone number, etc... in some way that prevents the CRM from attempting to send an SMS so we don't lose money on sending an SMS that just ends up getting rejected?
Do you have any integration for opt-in, or will I need to manually handle this?
Thank you for your help.
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"Awesome extension. Really provided a great way to communicate with customers as most prefer texting now. Sorting is great and it is easy to see who is..." - kevinc
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dave8
one week ago
Hello
We do not have it currently in our plugin. But we are doing our R&D on the same. Will update you soon
Thank You, Brainvire Team